Skip to main content
E
Elias224682187bqz
Participant
January 1, 2022
Answered

Spark Video Won’t upload on my IPad

  • January 1, 2022
  • 1 reply
  • 516 views

Hi,

 

when I try to upload my videos by copying it to the clipboard, it gives me an error message "Uh oh, there was a problem uploading your video"

 

 

 

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi Elias,

    Sorry about that. Do you have any information about the video file? Is it HEVC format wrapped in .mov from iPhone? You can find out if you run a sample clip through the shareware called "MediaInfo" in tree view. Feel free to post a screenshot of that here and I should see it.

     

    In Settings > Camera you can choose the Format to be "Most Compatible." That would create H.264 files instead of HEVC. H.264 files should import into Spark Video on iOS. Can you try it?

     

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 4, 2022

    Hi Elias,

    Sorry about that. Do you have any information about the video file? Is it HEVC format wrapped in .mov from iPhone? You can find out if you run a sample clip through the shareware called "MediaInfo" in tree view. Feel free to post a screenshot of that here and I should see it.

     

    In Settings > Camera you can choose the Format to be "Most Compatible." That would create H.264 files instead of HEVC. H.264 files should import into Spark Video on iOS. Can you try it?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices