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sergeiy38538638
Participant
June 8, 2021
Question

Adobe Aero crashing

  • June 8, 2021
  • 2 replies
  • 3032 views

Hello,

I have installed Aero and it was running fine then it started crashing. When opening, it starts to load, then it closes without any errors or notifications. Looking through error logs in Event Viewer I get this:

Faulting application name: Aero.exe, version: 0.1.0.0, time stamp: 0x6089b840
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process ID: 0x3930
Faulting application start time: 0x01d75c2ecd0012b7
Faulting application path: C:\Program Files\Adobe\Adobe Aero (Beta)\Aero.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 108d3d94-d1e3-4e08-b9c0-ddaa32bbec9b
Faulting package full name:
Faulting package-relative application ID:

 

The search doesn't give any useful answers. I have uninstalled and reinstalled Aero without any change. Then I have uninstalled and reinstalled full Adobe suite, then installed Aero again. Same error. By the way all other apps are working fine.

Anybody come across this? Any advice?

Thank you.

    This topic has been closed for replies.

    2 replies

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    June 11, 2021

    Hi there, 

     

    Please contact the Adobe Aero support team to troubleshoot this issue, you can contact them via https://adobeaero.uservoice.com/ 

     

    Hope this helps.

    U
    ULFB82A
    Participant
    June 11, 2021

    I already contacted "customercare-support@adobe.com" on 31.05.2021 / 15:20

    I got no answer.

    -----

    Sehr geehrtes Adobe-Support-Team,

     

    gibt es zu diesem Fehler schon eine Lösung?

    Habe zusätzlich auf meinem PC diese Installation vorgenommen.

    Hier trat dieser auch auf.

     

    Ist es erforderlich eine aktive Creative-Cloud-Lizenz dafür zu haben?

     

     

     

     

     

    Ereignis-Protokoll:

     

    Protokollname: Application

    Quelle:        Application Error

    Datum:         31.05.2021 14:14:03

    Ereignis-ID:   1000

    Aufgabenkategorie:(100)

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    June 11, 2021

    Hi there, 

     

    Adobe Aero support is different, you need to go to the 'contact support' option on this page https://adobeaero.uservoice.com/ to get help. 

     

    Please try this and let us know if this helps. 

    U
    ULFB82A
    Participant
    June 11, 2021

    This version seems to run nowhere:

     

    Name der fehlerhaften Anwendung: Aero.exe, Version: 0.1.0.0, Zeitstempel: 0x6089b840
    Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.789, Zeitstempel: 0x2bd748bf
    Ausnahmecode: 0xc0000409
    Fehleroffset: 0x000000000007286e
    ID des fehlerhaften Prozesses: 0x7330
    Startzeit der fehlerhaften Anwendung: 0x01d75e9b18e7f6ff
    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Aero (Beta)\Aero.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
    Berichtskennung: 608d680a-dac8-4d9c-a63d-ac19ad19f199
    Vollständiger Name des fehlerhaften Pakets:

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