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Participant
May 12, 2023 10:50 PM UTC
Question

Adobe Aero pre-release unable to install

Today I got my invite for Adobe Aero Geospatial. I downloaded the aero_desktop_0.20.2-20230510.nightly.23-5329aab-ESD.dmg  file for my M1 Macbook Air (16 gb Memory with 256 GB SSD).

 

When installing it I get 'Failed to Install... Unknown error'. Anybody else seeing this issue and/or know how to correct the install.

 

Thanks,

Al

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5 replies

Participant
May 30, 2023 3:46 PM UTC

Where did you actually found the dmg? I can't find the pre-release section in my Creative Cloud account even though I got acccepted in th pre-release for Aero.Thanks in advance

 

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Participant
May 27, 2023 5:18 AM UTC

@markhellar  I am also running into the same issue. Please let me know if this can be installed on Macbook Air ? 

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Participant
May 26, 2023 1:16 PM UTC

Hi, I have the exact same error. I am experiencing the error on both macOS Ventura 13.4 as well as on Ventura 13.2.1 before that. Same "unknown error". I have an Apple M2 Pro. Please help!!!! Thanks!!!

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Inspiring
May 18, 2023 1:32 AM UTC

@Al298640237jn9 what is your OS version? Thanks

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Participant
May 18, 2023 4:34 PM UTC

Mac OS Vertura  Version 13.3.1 (a) (22E772610a) beta.

Just tried to install version 0.20.2(23) and got the same "Unknown Error' response on my Macbook Air M1. It installs OK on my Intel iMac.

 

-Al

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