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Participating Frequently
Apr 11, 2023 3:58 PM UTC
Question

Aero Stuck on "Loading your documents"

I'm using Aero on an iPad and I can get all the way through the tutorial but then I get a stuck in a "Loading your documents..." continuous loop. Also, when I try to open in Windows it's completely blank.

 

I've tried:

Different accounts

Different iPads

Completed the tutorial

By-passed the tutorial 

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12 replies

Participant
Apr 4, 2024 8:30 PM UTC

I'm having the same issue

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Adobe Employee
Sep 12, 2023 4:44 PM UTC

@Aaron293521180snn @Abraham321507767pi1 
I have a couple ideas here - let me know if this works or doesn't work.

1) Creative Cloud subscribers have 100 GB, and free users have ~ 5 GB of cloud storage. When this limit is approached, the app can slow down. To fix this, check  https://assets.adobe.com/cloud-documents and https://assets.adobe.com/links delete old unused cloud documents or previous published instances (previous publishes). You will also see how much storage you're using in the bottom left corner of the stage.

2) Make sure your updated to latest Creative Cloud version and latest Aero (the only notable bug I know of in latest is that Directable Characters are finecky). There seems to be issues with you switching accounts, and I'm hoping this will get you passed this.

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Participant
Sep 8, 2023 7:56 AM UTC

Hi Aaron did you get this issue resolved? I'm experiencing the same problem.

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Participating Frequently
Sep 8, 2023 12:32 PM UTC

No I did not.

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Participating Frequently
May 8, 2023 2:59 PM UTC

Any updates on this Mark? Also, when one account signs in and then out and then a second one signs in, the first account still shows up.

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Participating Frequently
May 8, 2023 3:02 PM UTC

And when I click next to the account there is a Cloud with an 'X' and it says "Intitializing."

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Participant
Apr 22, 2023 7:40 PM UTC

I am also experiencing the same issue!

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Participating Frequently
Apr 23, 2023 3:18 PM UTC

No fix yet....

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Participant
Apr 18, 2023 3:00 PM UTC

@markhellar I am experiencing the same issue.

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Inspiring
Apr 12, 2023 5:15 PM UTC

Hi @Aaron293521180snn can you pm me the email address of the account you are using? Thanks

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Participating Frequently
Apr 13, 2023 5:36 PM UTC

Sent a PM with my email. Thanks for your help!

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Participant
Apr 22, 2023 7:41 PM UTC

@Aaron293521180snn How did this get resolved?

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