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michaelg27544167
michaelg27544167
Participant
October 5, 2022
Answered

Aero will not open REAL file

  • October 5, 2022
  • 3 replies
  • 3218 views

Hello. I built an AR experience in Aero and I am trying to share it with someone. I exported a REAL file and I am able to open it on my desktop with Aero, but they are not. When they try to open the REAL file in Aero the window opens and the name of the file appears at the top, but there is no content. They've let it run overnight in case it was just slow to load and nothing ever appears. The file is 9MB so it must have content. We are both running the same latest version of Aero (v 0.17.2). My only guess is they have a much more serious firewall and network protection than I do. Would that have an effect? Or is there something else I can try? The only solution I can think of is to send them all my assets and have them rebuild the expereince on their machine... which is not a great solution. Do they need all the 3D assets as well as the REAL file for it to open?

    Correct answer Chantel_Adobe

    Hi @michaelg27544167 - you have bumped up against a bug in our latest release. The workaround for now is to make sure that there are no spaces in the directory/folder the files are in. 
    - Example: Awesome Aero Folder -> CoolProject.real should be Awesome_Aero_Folder -> CoolProject.real
    Hope that helps for now and our team is aware and looking at fix in the near-term. Thanks for supporting Aero!

    3 replies

    C
    Adobe Employee
    Chantel_AdobeCorrect answer
    Adobe Employee
    October 8, 2022

    Hi @michaelg27544167 - you have bumped up against a bug in our latest release. The workaround for now is to make sure that there are no spaces in the directory/folder the files are in. 
    - Example: Awesome Aero Folder -> CoolProject.real should be Awesome_Aero_Folder -> CoolProject.real
    Hope that helps for now and our team is aware and looking at fix in the near-term. Thanks for supporting Aero!

      FrancisDC
      Adobe Employee
      FrancisDC
      Adobe Employee
      October 12, 2022

      Thanks for being on top of this! My .real files are now showing content (rather than the white void)! Excellent information which has fixed the very issue for which I was seeking help; I'm already sharing it around. 

       

       

      C
      Adobe Employee
      Chantel_Adobe
      Adobe Employee
      October 12, 2022

      So glad we could help in the short-term. Thank you!

        M
        markhellar
        Inspiring
        October 5, 2022

        @michaelg27544167 Also can you confirm thay are on the same version of Aero as you are. You can can find this in Aero->About Aero from the top menu. Thanks

          michaelg27544167
          michaelg27544167Author
          Participant
          October 6, 2022

          Yes, both are running v0.17.2

          terralemon_rd
          terralemon_rd
          Participating Frequently
          October 7, 2022

          Same problem here, REAL file is 17MB but empty when you open it in Aero...

            M
            markhellar
            Inspiring
            October 5, 2022

            @michaelg27544167 Thanks for this report. 

            -A real file is self-contained with all the assets, so there is no need to include external ones.

            -It's funny it's not opening for them. I am going to PM you so I can take a closer look at the project.

             

            Thanks

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