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Participant
August 31, 2023
Question

Bug Report and Interface issue

  • August 31, 2023
  • 2 replies
  • 153 views

Hi,

 

I am facing issues with 2 things:

 

1. I designed a scene with 3d models (.glb format for models) and it is an imaged tracked design. The design is printed on a sweatshirt. The design is working properly in the workspace, but when I scan the QR code and it asks me to find for the particular image in real world and I scan the design in real world its showing some kind of error on the phone. I even tried printing my design on a paper and then image track the same for AR but still its showing the same error. (refer to image 1)

 

2. I saw a lot of youtube videos, and for a design which has image tracking all those youtube people could select image + vertical/horizontal surface for anchor type (refer to image 2). But in my laptop ( Lenovo yoga windows ) the adobe aero app shows me that I can only select one of the three options in anchor type. (refer to image 3)

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    August 31, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    Peru Bob
    Community Expert
    Community Expert
    August 31, 2023

    This is the Using the Community forum (which is the forum for issues using the forums).

    Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

    Participant
    August 31, 2023

    I am using the app Adobe Aero.