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péterk15717593
Participant
October 25, 2022
Question

Can't import anything to Adobe Aero Desktop

  • October 25, 2022
  • 4 replies
  • 7566 views

Hi there,

 

I can't seem to import anything into aero, sometimes it works, sometimes it doesn't with most pics and stuff but Import function in general doesn't work and i can not force the program to display any of my 3d assets, no matter how little and optimized they are. It starts loading with "optimizing import" and never finishes. I already reinstalled, tried different version, tried on mobile version, deleted app data info, NOTHING seems to work, any idea???

 

Have a great day,

Flora

    4 replies

    C
    Carlos G�mez
    Participant
    June 11, 2024
    Hello, I was having the same problem and apparently it was because I was placing special characters in the name of my file, since I was putting an accent on a word, removing it solved the problem, greetings
      J
      Julian37150578ha2v
      Participant
      May 3, 2024

      hello, I'm having problems to import anythig to Aero it gives me the next message

      How can I solve it?

        I
        iriso_0035
        Participant
        June 19, 2025

        Same here, I cannot import a simple .JPEG file without getting this error.
        I have no special characters or spaces in the file name either. 

        S
        sombrero22995539
        Participant
        November 7, 2023

        I am working on a mac with 14.1. I have got the same problem. I tried to make this tutorial: "Importing Character Animations" a offical adobe tutorial and downloaded the associated files. Same error when I try to apply a animation to a character.
        Failed to import /Dance_Anims_FBX.fbx. Reason: RT3D Import failed

          J
          Joris330375669kmf
          Participant
          November 25, 2023

          Me too, my mac has MacOS 12.7 (Mac Pro end 2013)

            markl15945967
            markl15945967
            Participant
            November 29, 2023

            Me three. I can import models fine, models with an animation are fine, but when I just try to import a .fxb with just an armature and the animation programmed, I get the same error. 

            I'm on Windows 10 Pro Build 19045

              M
              markhellar
              Inspiring
              October 25, 2022

              Hi @péterk15717593(Flora), thanks for the report. We do have a bug right now where is there are any spaces in your file path, it may cause import errors i.e. c:/My Files/3dmodel.glb. can you check if you have any spaces in your folder names? If not, please let me know what hardware you are using, your OS, and the Aero version(Aero->About Aero for the main menu) Thanks!

                P
                péterk15717593Author
                Participant
                November 2, 2022

                (Windows 10 Pro (v. 21H2) and Ipad gen 9 10.2 2021m ipad os 15.5, Aero version 0.18.4)

                R
                Red33657304nw2v
                Participant
                June 19, 2025

                Hey Red 🙂
                French person here, I had the same problem and it came from the name of my file.

                It shouldn't contain spaces, neather any special character.

                I retired the accentuated signs (é, à, ç...) and it solved my problem. I think your import problem can come from the chinese caracters in your file name.

                I reply a long time after your comment but I guess it can be useful to anybody.


                I think you are right! Although the project ended a long time ago, I still vaguely remember that the import was eventually successful as long as the special characters were removed

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