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Sahar.B
Participant
October 22, 2022
Question

Can't install Aero on Samsung Ultra

  • October 22, 2022
  • 3 replies
  • 578 views

Hi, I was surprised that after creating my work on Aero, I couldn't see it because I couldn't instal the Aero app on my mobile: Samsung Note 20 Ultra!
I hope sometime soon we could use this service.
Thanks,

This topic has been closed for replies.

3 replies

G
Community Manager
Gilbert DCommunity Manager
Community Manager
October 24, 2022

Hi  Sahar.B
The current supported Android devices are:

  • Samsung Galaxy S21
  • Samsung Galaxy S20
  • Samsung Galaxy S10+
  • Google Pixel 4XL

*Devices with Exynos chipsets are not supported at this time.

https://helpx.adobe.com/aero/system-requirements.html

 

Devices with Exynos chipsets - mostly prevalent outside if US - are not currently supported at this time. Thus, the current restriction to US only for now. But the team is working hard on support for this device.
Stay tuned for updates soon!

    jovalg68018939
    jovalg68018939
    Participant
    October 23, 2022

    I've been having the same problem. I believe it's because of the chipset used in the EU version of the phones. Hoping they do something about it soon

      A
      Aaron W. Casteel
      Participant
      October 23, 2022

      I don't think that Aero is released for Android—yet.

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