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Sahar.B
Participant
Oct 22, 2022 10:41 AM UTC
Question

Can't install Aero on Samsung Ultra

Hi, I was surprised that after creating my work on Aero, I couldn't see it because I couldn't instal the Aero app on my mobile: Samsung Note 20 Ultra!
I hope sometime soon we could use this service.
Thanks,

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3 replies

Community Manager
Gilbert DCommunity Manager
Community Manager
Oct 24, 2022 5:21 PM UTC

Hi  Sahar.B
The current supported Android devices are:

  • Samsung Galaxy S21
  • Samsung Galaxy S20
  • Samsung Galaxy S10+
  • Google Pixel 4XL

*Devices with Exynos chipsets are not supported at this time.

https://helpx.adobe.com/aero/system-requirements.html

 

Devices with Exynos chipsets - mostly prevalent outside if US - are not currently supported at this time. Thus, the current restriction to US only for now. But the team is working hard on support for this device.
Stay tuned for updates soon!

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    jovalg68018939
    jovalg68018939
    Participant
    Oct 23, 2022 6:04 PM UTC

    I've been having the same problem. I believe it's because of the chipset used in the EU version of the phones. Hoping they do something about it soon

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      Aaron W. Casteel
      Participant
      Oct 23, 2022 3:59 PM UTC

      I don't think that Aero is released for Android—yet.

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