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Mathias275891269w56
Participant
January 11, 2023
Question

Error when trying to create a link

  • January 11, 2023
  • 4 replies
  • 9835 views

Hi all

I have been trying to create a link for a project I have been working on and everytime I try it I get an error message "Unable to create a link". It's not size related as I tried with a smalle project (4mb) and still get the same issue. I am on an iPad running latest versions of both iOS and Aero. 

Also on the desktop version (Windows 10) I get a similar issue: no link is created but I just don't get any message, it just dismisses the "Create link to AR experience" message with no further action.

 

Any ideas? 

 

Thanks!

    4 replies

    S
    sameerav21169158
    Participant
    April 29, 2024

    Hi everyone. I found the solution. Its was the Defender firewall blocking the link genaration. Just Disable it and this is just works fine 

     

      A
      Aisha Girach
      Participant
      May 17, 2024

      Thank you very very much bro 🙏 u solved my problem thanks it's working 

        E
        Eleni28606514gs0z
        Participating Frequently
        May 12, 2023

        I was finally able to get some resolution for this problem. For me, it was that my account (which is under a corporate license) had been set by our account admins to not allow for the creation of public links. This affects all Adobe products but Aero is not advanced enough yet to generate this specific error message. I would recommend checking your account settings or asking your admin to check and to allow public link creation. You can also check if this is the issue by trying to generate a link from Adobe Express as it is able to generate an error message telling you that your account settings need to be updates. Hope this helps!

          K
          KENJI29827395gs1v
          Participant
          May 12, 2023

          I've been chasing this down all day and this seems pretty likely! just tried making a quick file and generating a QR code on a personal account and it worked. Then I exported and reopened on the corporate account and then tried to make a new QR code and got that error message that says "Unable to create link".

          Seems like I can't reopen anything I've made while logged into the corporate account.

          Are you able to generate QR codes on the corporate account now?

          J
          Jan29855957saz0
          Participant
          May 12, 2023

          Hi gyus, 

          I have same issue. Is there any update? It would be really great to test QR code, AppClips and Instant Apps. Really excited to test Geospatial Creator as well. 

          Thank you 

            M
            markhellar
            Inspiring
            January 11, 2023

            Hi @Mathias275891269w56, it a workaround but try exporting the .real file and importing it as a new project and then creating a link. I will also let the team know that there is an issue. Thanks

              M
              Mathias275891269w56Author
              Participant
              January 13, 2023

              Hi Mark,

              Tried the suggested solution but keep getting the same error. Also tried with a new project using different 3d models and I get the same result. I am guessing it's not only on my machine, as my colleague (works on a different desktop) is getting the same message and also not being able to generate the links.

              Thanks!

                H
                Adobe Employee
                Hiromi98A5
                Adobe Employee
                January 16, 2023

                Same here!
                I got the error message and cannot make the link🥲.  I tried many times but the result was the same.

                Thanks!

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