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Participant
March 31, 2025
Question

Multiple Issues with Adobe Aero – Installation, Crashes & AR Visualization

  • March 31, 2025
  • 1 reply
  • 311 views

I'm experiencing multiple issues with Adobe Aero:

 

  1. Installation Issues: I’ve tried installing the app on three different computers. When I click the installation link, it opens Creative Cloud but does not download, and I can't find Adobe Aereo in the Creative Cloud app.
  2. Crashes on Publishing: On one computer where I had previously installed Adobe Aero, the app crashes every time I try to publish a link.
  3. Android Visualization Issue: On my Android phone, the AR experience displays as a black screen.

 

I’ve seen others reporting similar issues, and I’m unsure what to do. Has Adobe Aero been discontinued? It seems like there are multiple unresolved issues affecting users.

 

I’m giving a workshop on Adobe Aero next week, and I’d like a clear understanding of what’s happening with the tool and why people are having trouble installing it. Any guidance would be greatly appreciated.

1 reply

Participant
April 1, 2025

Hey! 

I have a Mac with apple silicon and it wont intall either!

Thanks

JD

Participating Frequently
April 7, 2025

Im running on an M1 and an M4 and it seems to work fine in my tests. It builds and plays back on an iPhone 12 Max Pro.