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Ten26056997h8b9
Participant
Sep 11, 2022 3:41 AM UTC
Answered

Update required - Unable to open the project on Desktop after editing on iPhone

I recently created a project using Aero Desktop app (Version - 0.15.4) on mac OS Monterey 12.5.1.

 I later edited it using AERO mobile (Version - 2.16.8 (93)) on my iPhone. 

 

I am unable to open the project on my desktop app anymore and it is throwing below errors:

1. Download the latest version to access this content.

2. Couldn't open the file with the version 7.0.0

 

I am attaching the screenshots and this is affecting my productivity. I am expecting both Mobile and Desktop versions will work. Any help will be appreciated!

 

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    Ten26056997h8b9Correct answer
    Participant
    Sep 14, 2022 9:55 PM UTC

     

    Where is the update?


    From the left nav panel, go to Updates and click on check for updates. It will show the Aero update (0.16.10) that can be installed.

     

    View reply

    18 replies

    Mandy36022026hiud
    Participating Frequently
    Nov 9, 2024 6:48 PM UTC

    Same! Adobe Aero says 'missing tag version" on my document and now won't open.

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    Mandy36022026hiud
    Participating Frequently
    Nov 10, 2024 4:44 PM UTC
    Problem_with_Aero.png
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    martappv
    martappv
    Participant
    Jun 2, 2023 12:48 PM UTC

    I am having the exact problem, I am also using 18.4 version. Did anyone found the solution¿?

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      Generous_hand15D5
      Generous_hand15D5
      Known Participant
      Jun 2, 2023 1:13 PM UTC

      It works again with beta 0.20.2 witch is only available on demand (it's the geospatial beta app).

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      iWushock
      Participant
      Jul 12, 2023 6:04 PM UTC

      How do I get this version? I am having so many issues on 0.18.4 and cannot find anything to fix it. Unable to open projects, unable to import assets, etc

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        markhellar
        Inspiring
        Sep 13, 2022 5:42 PM UTC

        Hi All, thanks for this report. I apologize for this occurrence, I understand it has an impact, and we are investigating this now. I will post an update ASAP.

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        markhellar
        Inspiring
        Sep 14, 2022 12:48 AM UTC

        Hi all, a new desktop version has been pushed out to address this issue. Please update to the latest. Thanks.

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        Ten26056997h8b9Author
        Participant
        Sep 14, 2022 2:21 AM UTC

        I could open my project with the latest update. Thanks for the fix.

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        John26094505093n
        Participant
        Sep 13, 2022 1:56 PM UTC

        Is anygone gonna solve this problem? Extremely annoying. I am using this program for a college class and forgot to add one asset and now all of a sudden I can't even open the project on a computer, and it's referencing a 'cloudID'. Maybe if this program allowed you to save files to a hard drive, like literally ANY other program, we wouldn't have this issue. Absolutely absurd

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        theoneomkar
        theoneomkar
        Participant
        Sep 12, 2022 7:04 PM UTC

        Same here!!

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