Skip to main content
M
markhellar
Inspiring
August 23, 2022
Question

Welcome to the New Adobe Aero Community Forums

  • August 23, 2022
  • 39 replies
  • 7980 views

I'm Mark Hellar, Technical Community and Content Manager for Adobe Aero. Adobe Aero is the most intuitive way to build, view, and share immersive AR experiences.

 

We are excited to have you here and looking forward to hearing from you. These forums are primarily for questions, feature requests, and project support.

All posts, ideas, and content from our previous community platform will show up shortly, so you can continue previous discussions if you are coming from User Voice.

In the meantime, feel free to post new requests, bug reports, and ideas! Again, thanks, and we are glad to have you here!

Thanks,
Mark and the Aero team

    39 replies

    Show previous replies
    R
    Ruby Rieke
    Participating Frequently
    May 23, 2024

    Hi Could you please help me?  I am at wits end. I have tried everything and no luck.  Aero all of sudden is not showing anything on my desktop app (windows) in the  Edit or Preview window.   It's the same for projects I load and the objects that come with Aero.   The items are there but it's not displaying them.  I talked with Adobe support and we installed the latest drivers and still nothing. It's the smae for the pre release and the beta version.

    cherylchiw
    cherylchiw
    Participant
    May 20, 2024

    hi, can i have the link to adobe aero discord? 

     

    C
    cabelad64
    Participant
    April 7, 2024

    Hi, I tried using aero on my iPhone today after a few months hiatus, I've noticed I'm unable to access any new files. Glb or gtlF. I used to be able to add them to creative cloud and access them inside the app. I'm unable to access any new files I've created now. Did something change? Any help would be appreciated. 

    H
    Harley24160393uqm2
    Participant
    April 4, 2024

    Hey @markhellar,

    Would really love the ability to lock objects in place when they are activated by an image anchor. This would allow precision for indoor experiences that utilize the built environment and have very low tolerance for misplaced horizontal or vertical anchors. I imagine this feature could be pretty easily integrated as the functionality is already present in horizontal and vertical anchors. Also i love the work you and your team are doing with this software and can't wait to see how it evolves this year! 

      redlandstudios
      redlandstudios
      Participant
      May 21, 2024

      Hi @Harley24160393uqm2  and @markhellar  hope you are doing great... I saw this post and I have a question that aligns with yours.  How to lock objects to an specific anchor, I basically would like to place an AR object over a physical object.  For example I have a cup on the table and I want to place over it/project another cylindrical object over it... in all my tests the 3D space does not quite lock in as I walk near the object. Thank you!

       

      J
      James363956064rpj
      Participant
      March 29, 2024

      Hi Mark,

      I'm going to use Adobe Aero to create AR artwork that I want to host on my oun landing page.  Adobe Aero exports to a .real file format which I can not use without some kind of conversion. The WordPress plugin I'm using will import USDZ, GLB and GLTF 3D model file formats. Is there anything you can do to help me?

      Thinks

      James

      S
      Samuel34513849fiju
      Participating Frequently
      March 27, 2024

      Is this forum still active/moderated? Will there be continued support for Adobe aero?

        D
        Dan34942533s149
        Known Participant
        March 16, 2024

        Hi Mark I love Aero. The only thing missing is the ability to open up a youtube/vimeo video and maybe websites in the experiences. Is having the ability to place a playable video on a target something Aero is working on or considering. It would be the cherry on top of an amazing program.

        J
        Jc34926069a8vr
        Participant
        January 20, 2024

        Hi Mark, It looks like I can’t send a rigged fbx animation directly from mixamo to adobe creative cloud anymore.per the instructions it wants me to download the fbx and add the asset to the project instead.but when I try that it is now a incompatible or unrecognizable file.Does aero still support mixamo animations or am I doing something wrong ?The model is one that I uploaded and was auto rigged with Maximo and I chose the first fbx option (binary) 30 frames and none key frame reduction. I attached the file if you want to take a look.Thanks!

        M
        Mark34760215x20v
        Participant
        January 19, 2024

        Hello, Im new to using Adobe Aero. I tried to take an image of a potted plant. I used the polycam app (as i don't know what else to use ,recommend another app if applicable). The image looks good in polycam app however when i send the image as an fbx into Adobe Aero the image is all white. Adobe seems to acknowledge the shape and size and strutcture but the material or lack of a better word image is an all white silhouette. How do I fix this going forward? Is there a fix or something I should buy to fix such an issue as I would like to improve.

        C
        Chielus
        Participant
        December 18, 2023

        Hello Mark,
        If I link a scene from Adobe Aero to a QR code, it does not immediately link to the Aero app. What is the correct way to link this? I opened the app on my iPhone and scan the QR code with another app... nothing happens. When I click on the Aero app, I see the scene appear after a few seconds.
        Can you also indicate when there will be an update from Adobe Aero.
        I have many requests for work, but I don't dare to accept them all because Adobe Aero does not always work...
        Greetings Michiel

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices