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2 replies

justlearn
Community Expert
Community Expert
Jul 8, 2025 6:59 AM UTC

@Playful_operator2138 did you get two emails stating that you purchased Adobe twice; or is it a monthly plan billed once a month?

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Amal.
Legend
Jul 8, 2025 7:01 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to find any active plan/Subscription.  If you may have used a different Adobe ID, please share it via private message so we can track it further.

 

 

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