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jordanb12064479
Participant
December 24, 2018
Question

19.010.20064 Not Responding

  • December 24, 2018
  • 2 replies
  • 367 views

Hi,

I am currently administering Acrobat for a team and we all are having an issue in 19.010.20064 where Acrobat does not respond initially when trying to scroll through a document. The program eventually responds but this is causing serious workflow problems. Is there a solution to this or a fix on the horizon? We are all running Windows 10 Pro 1803.

Thanks,

Jordan

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2 replies

Adobe Employee
vdobhal
Adobe Employee
December 25, 2018

Hi Jordan,

Could you pls. let us know the answer to the following queries:

1. Is the problem occurring on one system or all the systems you are administering?

2. Is the problem occurring for some particular PDF files or all files?

3. Are you opening the files directly through double clicking or opening Acrobat first and then opening the file through either the file open dialog or dragging the file? Can you pls. try first with launching Acrobat without opening any files and then open the PDF files after some time?

4. How long does the application take to respond to the operation?

5. Could you pls. send us the dump file taken during the not responding state?

Thanks,

Vinod

jordanb12064479Author
Participant
December 26, 2018

Hi Vinod,

Thanks for getting back to me. Here are the answers to your questions:

1. All systems

2. There does not appear to be a pattern. Normally when a file is opened initially.

3. This happens when a file is opened outside or inside of Acrobat and will happen even if the program has been open.

4. About 15 seconds

5. I created the file. How would you like me to send it to you? It's rather large for being only a couple minutes

Thanks,

Jordan

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