19.021.20058 update fails on Mac

Forum|Forum|6 years ago
February 11, 2020
7 replies
1634 views

I keep getting prompted to update Adobe Reader DC in Managed Software Center but every time I try to update the pending update remains in the queue as if nothing had happened. I use a 2017 MacBook Pro running MacOS High Sierra 10.13.6

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Correct answer Amal.

Hi Jgress

We are sorry for the trouble. As described the update fails on Mac

A new version of Adobe Acrobat / Reader DC got released today version 20.006.20034. Please try to update the application to the latest version. Go to Help > Check for Updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If it still doesn't work, please try the following steps

Remove the application using the Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
Reboot the computer
Reinstall the application from the link - https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html
After installing the application try to update it to the latest version as described above.

Let us know how it goes

Regards

Amal

Amal.Correct answer

Legend

Hi Jgress

We are sorry for the trouble. As described the update fails on Mac

A new version of Adobe Acrobat / Reader DC got released today version 20.006.20034. Please try to update the application to the latest version. Go to Help > Check for Updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If it still doesn't work, please try the following steps

Remove the application using the Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
Reboot the computer
Reinstall the application from the link - https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html
After installing the application try to update it to the latest version as described above.

Let us know how it goes

Regards

Amal

J

jgressAuthor

Participant

Thanks Amal! I successfully updated Adobe to version 20.006.20034. Will wait to see if the other pending update clears from the Managed Software Center queue.

Amal.

Legend

Hi there

We are glad to hear that you were successfully able to update the application.

Feel free to contact us for any further assistance required in the future.

Regards

Amal

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