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arleyl18846652
Participant
January 17, 2019
Answered

1920 Service Spooler failed to start on Acrobat Pro DC

  • January 17, 2019
  • 1 reply
  • 29784 views

I noticed this error on notifications window for Acrobat Pro DC:

Error 1920 Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.

I had not been able to print to Adobe PDF, but all other printers are working.

From online research I uninstalled Acrobat Pro DC to reinstall and see it that correct it, but towards the end of the install process, the same error came up and now the program won’t install. I retired installing as admin, same result.

I verified Print Spooler is running and it is and is set to Automatic. There are two dependencies -

HTTP Service

Remote Procedure Call (RPC)

     DCOM Server Process Launcher

     RPC Endpoint Mapper 

I don’t see HTTP Service in the Services window. Remote Procedure Call, DCOM Server Process Launcher, and RPC Endpoint Mapper are running and type is Automatic.   I stopped and started Print Spooler, restarted computer. Retried install process, but error remains.

I am running Windows 10. Can't get Adobe re-installed and fix error. Please advise.

Arley

    This topic has been closed for replies.
    Correct answer kglad

    if you have no other acrobat and no other subscription programs, clean with both:

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    follow these steps (updating for your os), Error 1920: "Service Print Spooler (Spooler) failed to start..." when installing Adobe Creative Suite 4 or Point Product…

    or contact adobe support.  i you want that link, is your acrobat a subscription or a classic license?

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 18, 2019

    if you have no other acrobat and no other subscription programs, clean with both:

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    follow these steps (updating for your os), Error 1920: "Service Print Spooler (Spooler) failed to start..." when installing Adobe Creative Suite 4 or Point Product…

    or contact adobe support.  i you want that link, is your acrobat a subscription or a classic license?

    A
    arleyl18846652Author
    Participant
    January 18, 2019

    The issue was resolved. User permission privilege issue. Thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 18, 2019

    you're welcome..

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