Skip to main content
A
Alexandra34206589lkcq
Participant
December 12, 2023
Answered

2 csomagos előfizetés..

  • December 12, 2023
  • 2 replies
  • 416 views

Sziasztok,

Nekem abban kellene segítség, hogyváltozott a kártyám, és amikor felléptem, hogy módosítsam a rendszerben, azt vettem észre, hogy a PDF Pack és a Standard csomag is azt jelzi, hogy sikertelen fizetés.

Beállítottam az új kártyámat a Standardre, le is vonta. De a PDf Pack is folyamatosan jelzett napok óta, hogy sikertelen levonás. Mivel csak úgy engedi törölni a csomagot, ha frissítem a fizetési adataimat, megtettem, aminek eredményeként nem csak hogy levonta rá az összeget, de cserébe nem engedi törölni a csomagot.

Hogyan tudnám ezt megoldani, hogy a pénzt visszakapjam és a csomag is eltűnjöm?

 

    This topic has been closed for replies.
    Correct answer Abambo

    Contact Adobe customer care on this. It is normal that you can't cancel a plan, when the card has a payment issue. Customer service can sort this troubles out and can initiate a refund if a refund is due. 

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    December 12, 2023

    Contact Adobe customer care on this. It is normal that you can't cancel a plan, when the card has a payment issue. Customer service can sort this troubles out and can initiate a refund if a refund is due. 

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    Alexandra34206589lkcqAuthor
    Participant
    December 12, 2023

     Thanks for the detailed answer!!

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    December 12, 2023

    This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
    Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter.
    There is no email support, so beware of scammers.

    Acrobate du PDF, InDesigner et Photoshopographe
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices