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Giuliano34639067v1sa
Participant
January 7, 2024
Question

2 process: Acrobat collaboration Syncronizer 23 8 in background

  • January 7, 2024
  • 1 reply
  • 3270 views

HI,

after the automatic update to version 23.008.20458 I noticed that 2 identical background processes start automatically: Acrobat collaboration Syncronizer 23.8 . In the taskmanager I also see 2 identical AdobeCollabSync.exe in the "details" tab. Anyway, these processes start automatically every time after about 10 minutes when I start windows. Before yesterday I had version 23.006.20380 and I'm sure it didn't happen. This is not welcome because I don't have Adobe Acrobat on automatic startup but after just over 10 minutes after starting windows these identical processes appears magically. I can easily terminate these processes but when I restart the PC they reappear after about ten minutes. I discovered that  after I start windows if I immediately open Adobe Acrobat DC these 2 processes appear immediately. But why 2 identical processes and why do they start automatically even if I haven't opened Adobe? With the old version (23.006.20380) this did not happen. This stranger thing happens on two different machines.

Solutions?

P.s. : I didn't log-in with any Adobe account and I didn't stored accounts in Acrobat program.

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    1 reply

    G
    Giuliano34639067v1saAuthor
    Participant
    January 8, 2024

    Ok,

    I tried to reinstall the old version 23.006.20380 and as I imagined the two processes disappeared. They no longer appear even if I open Adobe Acrobat DC. But my question continues to be this: why with the new version 23.008.20458 are there these two Acrobat collaboration Syncronizer processes in the background that start after about ten/fifteen minutes even if I have nothing automatically started? What kind of change is this? I would like to have the updated version but not have these background processes. Can anyone explain?

    Thanks

    G
    Giuliano34639067v1saAuthor
    Participant
    January 9, 2024

    Anyone can tell me why Acrobat collaboration Synchronizer 23.8  (aka Adobecollabsync.exe) runs 2 times in  background process even though I haven't opened Adobe and no sign-in in acrobat reader?

    With the old version this didn't happen.

    The only solution I have is to uninstall Acrobat and move on to something else 😕😕

     

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