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jsl01
jsl01
Inspiring
August 15, 2020
Answered

2017 Desktop Sign in

  • August 15, 2020
  • 1 reply
  • 915 views

I have Acrobat 2017 Standard Desktop on Windows 10 Pro.

After the last update I am unable to sign in.

I would click on the "Sign in" (upper right corner) and nothing happens.

I have repaired, uninstalled and did a clean install.

Still nothing.

Also, within the program you are supposed to be able to sign in to the "Adobe Document Cloud" this does not work either.

 

Any help would be appreciated.

Adobe Acrobat 2017 Standard 2017.011.30127 Desktop

Windows 10 Pro fully updated

 

This topic has been closed for replies.
Correct answer sumitash1

Hi,

 

Sorry for the inconvenience, could you please check after clicking at sign-in, in Acrobat 2017, if that fixes the issue?

If that doesn’t work, sign-out from Help menu in product and sign-in again. Please feel free to let us know, if that works.

 

Thanks,

Sumita

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
August 15, 2020

Please see this ongoing discussion: https://community.adobe.com/t5/acrobat/unable-to-sign-in-connect-to-document-cloud-in-acrobat-pro-2020/m-p/11362478#M271162

 

Reach out to Adobe Employee sumitash1  who is currently providing some guidance to another user with similar issue.

jsl01
jsl01Author
Inspiring
August 15, 2020

Thanks I posted over there plus added some other possible work arounds that might work but di not.

sumitash1
Adobe Employee
sumitash1Correct answer
Adobe Employee
August 17, 2020

Hi,

 

Sorry for the inconvenience, could you please check after clicking at sign-in, in Acrobat 2017, if that fixes the issue?

If that doesn’t work, sign-out from Help menu in product and sign-in again. Please feel free to let us know, if that works.

 

Thanks,

Sumita

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