2d measuring tools 'snap to point' options not working (Aug 2026)

I am also encountering the same issue, the Snap feature is just not working despite still showing as present.

I have Right clicked, preferences, toggled various options with the 2D measuring page and still this has not fixed the issue.

I have gone further repairing the installation, and removing the installation. both has not rectified the issue.

I am using Adobe Acrobat (64-Bit) (26.001.21789)

Fully up to date as far as I can see.

Ive also checked with my other laptop and the same issue is the case, file i have previously measured using the snap tool no longer work - feel like an issue with a recent update ive downloaded.

Hello @defaultr2nyv80ecb96,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Could you please share the version of Acrobat installed? Check for Menu (Windows) | Acrobat (Mac)> Help > About Adobe Acrobat.

Confirm the snap settings themselves. With the Measuring tool active, make sure the Snap Types (Snap to Paths, Endpoints, Midpoints, Intersections) are toggled on, and right-click to confirm you are on "Snap to Page Content" (not "Don't Snap to Page Content"). Also, check Menu > Preferences > Measuring (2D): if "Use Orthographic Lines" is on, it forces measurements to lock horizontal/vertical and can make snapping behave as if it is not working, so try turning Ortho off.

If it still fails, reset and repair. Preferences > Measuring (2D) > restore defaults, restart; then Help > Repair Installation if needed.

If the issue still continues, please share the current version details of Acrobat installed, the OS version, a screen recording of the workflow, and the logs from the affected machine. To collect the logs, please check this article: https://adobe.ly/4qcQsCC

Let us know how it goes, please reach out if you need any assistance.

Regards,

Anand Sri.