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Participating Frequently
April 18, 2007
Question

64-Bit AdobePDF Printer -- Experiemental!!!!

  • April 18, 2007
  • 41 replies
  • 67306 views
Ok, just as a heads up for all you people that are having issues trying to install Acrobat 8 (Pro or Standard) to any system that is running a 64-bit OS and if you got prompts to insert your windows CD:

ADOBE DOES NOT PROVIDE SUPPORT FOR THIS METHOD!!! TRY THIS AT YOUR OWN RISK!!

The AdobePDF printer will function if you MANUALLY extract the AdobePDF.dll (the DLL file that is associated to the PDF printer) and place it on your desktop and tell your Setup that is requesting the file to browse and point to the desktop ---

The location of the DLL file is required is within the Data1.cab and it will be named 'AdobePDF.dll_64' (DO NOT USE THE AdobePDF.DLL that is there, that is a 32-bit driver), copy the '64' file to your desktop and rename it to AdobePDF.dll

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Possible locations of install cab files

Download Version:
Start>Run> %temp% > Acrobat 8 Professional (or standard) > data1.cab

or CD

X:\Acrobat 8 Professional (or standard) > data1.cab

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After the file has been copied and the setup is complete, you may delete the file off your desktop safely

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I have tested this method with the following Operating Systems:

Windows XP Pro 64bit
Windows Vista Ultimate 64bit
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I have NOT tested it on the following Operating Systems:

Windows Server 2003 (ANY version) 64bit
Windows Vista Business 64bit

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Let me know if it works; also, I only have found this to work only when you have the prompt for the windows cd to be inserted referencing the AdobePDF.dll, so if you want to get this to work, you may have to completely uninstall Acrobat or maybe a possibility to repair the install.
    This topic has been closed for replies.

    41 replies

    Participant
    May 1, 2007
    I'm running Vista Ultimate 64-bit and am having problems with the PDF printer too. Whenever I try to use it, I get the "Error - Printing" status message. What's stragne is that it's pointing to the LPT1 port. That doesn't seem correct to me.

    I went ahead with the suggestion to rename the AdobeDLL.dll_64 driver and use it during the install. However whenever I use the PDF printer I still get the same error message.
    Participating Frequently
    April 26, 2007
    well the config.msi folder exists for any type of cached install files that are created...in this case when you install acrobat and select a complete install it will cache the installer files there...

    however for some reason why that the MSI (whether its Adobe or Microsoft) cannot distinguish that we are dealing with a 64bit OS instead of 32bit so...in a nutshell restoring off the cached files wont have much effect, in theory...

    hmm, maybe a removal completely of AC would take care of it...see if you can do it within a clean boot environment

    MSCONFIG > Startup - disable all > Services *check the box in the bottom saying hide all MS services* then disable all, and try without the UAC enabled and then restart, reinstall and see if that will do it...
    mom2one
    Participating Frequently
    April 24, 2007
    Anthony,

    Your instructions worked for me. I can, at least, make PDF's from Office 2003 apps. Although the printer function doesn't work for me.

    Jacqui

    Using Windows XP Pro x64 (64bit)
    Participating Frequently
    April 21, 2007
    Thanks for working with me through this. It's now getting interesting, with the old first error repeating itself (Vista must be trying to protect itself from a bad user).

    Here's what I've done so far in this round...
    Deleted Adobe PDF printer
    Extracted AdobePDF.dll_64 from data1.cab and placed on desktop
    renamed to AdobePDF.dll

    Add/Remove Programs
    Adobe Acrobat 8 Pro repair

    Error 1310. Error writing to the file: C:\Config.msi\274955c.rbf. Verify that you have access to that directory.

    Explorer
    Tools > View
    Show hidden files and folders
    Uncheck Hide Protected Operating system files

    C:\Config.Msi
    Open.. Access Denied
    Properties > Security Tab > Continue button
    System... Full Control
    Administrators (Darrin-Notebook\Administrators).. Full Control
    Add... Darrin (DARRIN-NOTEBOOK\Darrin)... change to Full Control
    Apply
    An Error ocurred while applying security information to C:\Config.Msi\2749e4.rbf.

    Access is denied.
    Change Owner to Darrin(Darrin-Notebook\Darrin).
    Can now open Config.Msi folder
    Many .rbf files but cannot locate the file "274955c.rbf"
    There is a 274955a.rbf and a 274955b.rbf
    Could not find file in Data1.cab

    Went back to installer error 1310 and clicked RETRY
    Installation continued...

    Files Needed
    The file 'AdobePDF.dll' on Windows Vista CD-ROM is needed.
    BROWSE... to the desktop and selected the renamed AdobePDF.dll file

    Installation continues...
    Installation ends successfully (?)

    Open Printers
    Adobe PDF printer is back
    Test print from Notepad file to Adobe PDF printer
    Document in Print que, Status > Error - Printing
    Cancel > Cancel > Cancel.. print que clears document

    Computer > Manage > Services > Printer Spooler
    Status > Started
    Startup Type > Automatic

    The plot thickens.
    I wonder where the mystery 274955c.rbf file plays in all this?

    Interesting...
    Went back to Windows Explorer and the Config.msi folder is missing. I'm guessing this is created by Adobe during the installation???

    - Darrin
    Participating Frequently
    April 21, 2007
    ok...so u do have the Adobe PDF printer there...its just that its not functioning

    so in that case I would remove it and then see if detect and repair would take care of it...then just repeat the steps with the 64bit dll

    and then make sure that your print spooler service is functioning properly and make sure that there are no other dependencies on it as well
    Participating Frequently
    April 21, 2007
    Anthony, Here's the sequence of events: I uninstalled the trial version of Acrobat 8 Pro and rebooted. Took a CD version of Acrobat 8 Pro that I just purchased and ran a custom install from there (choose everything except foreign language support).

    I received 2 errors during the install. One was (and I didn't write it down) that the installer did not have permission to alter a file. I located the file and modified the permissions on the hidden system folder on C:\. I can't locate it now, but will keep looking and report back if I come up with anything.

    2nd Error was more familiar where the installer couldn't locate the Adobepdf.dll. I went into the data1.cab on the CD and extracted the Adobepdf.dll_64 file. Placed on the desktop and renamed. Browsed for it in the installer error dialog and everything seemed normal.

    Thanks for helping out,
    Darrin

    The error message I get when attempting to print to the Adobe PDF Printer is within the printer dialog. The document reports a status of "Error - Printing". Nothing else, just doesn't produce a pdf and I have to cancel the document (twice) in the que to clear it.
    Participating Frequently
    April 21, 2007
    oh...i will try to get some screenshots sometime this coming week...they will be hosted on my webserver but I will link them here for simple steps there...
    Participating Frequently
    April 21, 2007
    Darrin, could you clarify what you mean by error in status? When you ran the installer did you receive the Warning 20225? or did the Setup prompt for the Vista CD? if I can get a specific error or where does it break down...I could dink with it some more and see what else could be done
    Participating Frequently
    April 21, 2007
    Darrin, did you get the prompt for your windows CD? because Vista will only accept that driver if it only requests it -- I only found it to work when it was acrobat was completely removed from the system then installed and when the prompt comes up, leave the setup going, nab the AdobePDF.dll_64 > extract to desktop > rename to AdobePDF.dll then tell the Vista CD prompt to look at your desktop

    Just as a technicality Vista isn't officially supported with Acrobat 8, being the fact that Vista was released on January 27th 2007 and Acrobat 8 was what, Fall 2006...so from an official standpoint its not completely supported. But all we can do is just wait for a patch

    and CS3 has launched...yup...
    Participant
    April 21, 2007
    Didn't work for me either. And I was so hopeful! Does anyone know if the CS3 bundle, which lists Vista in its "system requirements" list and includes Acrobat 8, has an Acrobat upgrade? I understand CS3 started shipping in the last day or so.