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Participant
May 28, 2015
Answered

64bit version of AcroPDF.dll and AcroPDFImpl.dll missing from Acrobat DC; IE with EPM not working

  • May 28, 2015
  • 5 replies
  • 26818 views

I'm still surprised that Acrobat DC still doesn't function correctly when Internet Explorer's Enhanced Protected Mode is enabled. The reason why it isn't working is because the installer doesn't provide AcroPDF64.dll and AcroPDFImpl64.dll, which is missing from C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX.

However, if I install Adobe Reader DC, the installer provides these missing DLLs. I don't want to have both Acrobat and Reader installed just to make this to work with IE's EPM. Will this actually get fixed? Why does Adobe Reader DC ships these missing DLLs while Acrobat DC doesn't?

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Correct answer Amal Jaiswal

​Hi @Antonio70 ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Before suggesting anything, I need to confirm a few points since the question could mean more than one thing:

  • Are you trying to see this information inside the PDF itself, for example, in the document properties or metadata in Acrobat, or are you referring to information Windows keeps about the downloaded file, such as its origin when it was saved to the D: drive?

  • Are you using Adobe Acrobat or Acrobat Reader to open the file, or a different program?

  • Is the goal security-related, for example, checking whether the email or the download source is legitimate, or is this just for keeping a record of where each PDF came from?

The download source (the URL the file was downloaded from) is not normally stored inside the PDF by Acrobat. That is a Windows feature, not an Adobe one. Windows sometimes stores that information in an alternate data stream tied to the file, related to what's called the Mark of the Web. That can sometimes be seen under the file's Properties > General tab, where a note may appear indicating the file came from another computer, with an option to unblock it. That marking does not always include the exact URL, and it is not something Acrobat controls or displays.

If the goal is to trace the real sender or site for security reasons, such as suspected phishing, the more reliable approach is to check the full email headers rather than the PDF file itself.

Hope this information will help. Let us know if you are referring to something else.

~Amal

5 replies

Participant
August 26, 2026

Como veo de que sitio proviene el PDF si llega por correo y se descarga a la unidad D:\ en Dominio nda función

Amal Jaiswal
Community Manager
Amal JaiswalCommunity ManagerCorrect answer
Community Manager
August 26, 2026

​Hi @Antonio70 ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Before suggesting anything, I need to confirm a few points since the question could mean more than one thing:

  • Are you trying to see this information inside the PDF itself, for example, in the document properties or metadata in Acrobat, or are you referring to information Windows keeps about the downloaded file, such as its origin when it was saved to the D: drive?

  • Are you using Adobe Acrobat or Acrobat Reader to open the file, or a different program?

  • Is the goal security-related, for example, checking whether the email or the download source is legitimate, or is this just for keeping a record of where each PDF came from?

The download source (the URL the file was downloaded from) is not normally stored inside the PDF by Acrobat. That is a Windows feature, not an Adobe one. Windows sometimes stores that information in an alternate data stream tied to the file, related to what's called the Mark of the Web. That can sometimes be seen under the file's Properties > General tab, where a note may appear indicating the file came from another computer, with an option to unblock it. That marking does not always include the exact URL, and it is not something Acrobat controls or displays.

If the goal is to trace the real sender or site for security reasons, such as suspected phishing, the more reliable approach is to check the full email headers rather than the PDF file itself.

Hope this information will help. Let us know if you are referring to something else.

~Amal

AadeshSingh
Participating Frequently
June 1, 2015

Hi AFSystems,

Please open Acrobat DC, navigate to Help menu & repair the installation.

Let me know if the issue persist.

Regards,

Aadesh

AFSystemsAuthor
Participant
June 2, 2015

Tried that but it did not work. By the way I'm deploying this in my enterprise environment.

Here are some pics to get a better picture. Under Internet Explorer->Manage Plugins->Show All add-ons, you get different results depending on what I installed.

Adobe Reader DC only installed:

No issues loading PDF from various websites using IE with reader. Notice those 64bit dll files.

Acrobat DC only installed:

Notice the missing 64bit dlls. And with Acrobat DC installed only, I get this dialog:

It'll load fine if I press OK, but that will be inconvenient for thousands of users that get greeted with this message on new websites in my enterprise environment. And no we need Enhanced Protected Mode enabled. The thing is why it works correctly on Reader, but not Acrobat, to which I think it's related to those missing files (and possible registry keys).

AFSystemsAuthor
Participant
June 5, 2015

Is there some sort of a bug tracker I can submit bugs to?