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Participant
September 8, 2024
Question

7 days trial.

  • September 8, 2024
  • 1 reply
  • 156 views

Hello,

 

signed the 7 days trial that Acrobat Reader offer me, then I realised the very same day, that after all I didn't need it. They charged me £8.99 for the monthly plan and so far they have not reimbursed my money. Any help as why please. Thank you.

 

Nuccio

1 reply

S_S
Community Manager
Community Manager
January 27, 2025

Hi @nuccio_9651,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

The screenshot shows that you opted for a monthly subscription. The 7-day free trial is available only when you opt for the annual subscription. 

For more info on cancellation and refunds, you can refer to the document here: Manage subscriptions — Acrobat for Android Help

 

Hope this clarifies your question.


-Souvik