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A
Anonymous
March 18, 2022
Answered

A certain Word document will not become a PDF

  • March 18, 2022
  • 2 replies
  • 1222 views

A Word.docx will not convert to a .pdf. It shows as a .log. I have attached a copy on this request.

This is the only Word document it happens to. I copied and pasted the content and renamed the document. I go the same results.

 

Can anyone help on why this is happeming?

 

Thanks,

Tony

This topic has been closed for replies.
Correct answer

I just changed all fonts to New Times and it now prints a .pdf from on that Word .docx file.

Many thanks,

Tony

2 replies

A
Anonymous
March 19, 2022

This is what the .Log file looks like:

 

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
Roboto-Regular not found, using Courier.
Roboto-Bold not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[153 95 97 95 35 0]
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
March 19, 2022

You may need to enable the Accessibility checker in MS Word first.

 

The Accessibilitt Checker will detect and notify you what needs attention. 

 

You may also need to verify if such fonts have any type of copyright restriction or if the text encoding need to be changed.

 

See here:

 

https://support.microsoft.com/en-us/office/choose-text-encoding-when-you-open-and-save-files-60d59c21-88b5-4006-831c-d536d42fd861

 

Can you confirm if the other MS Word documents that throw no error use exactly the same type of fonts like the problematic document?

 

It may be helpful if can provide specifics about the conversion method.

 

Which one are you using:

 

  • Save as PDF directly from MS Word?

 

  • Using the PDF Maker Add-in directly from MS Word?

 

  • Printing to PDF?
A
Anonymous
Correct answer
March 19, 2022

I just changed all fonts to New Times and it now prints a .pdf from on that Word .docx file.

Many thanks,

Tony

    try67
    Community Expert
    try67Community Expert
    Community Expert
    March 18, 2022

    The attachment did not come through. Please share the log file.

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