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Participant
July 16, 2026
Question

A running instance of Acrobat has caused an error

  • July 16, 2026
  • 4 replies
  • 30 views

I try to open an PDf doc...system then hangs and then I get a pop-up window “ a running instance of abobe has caused an error”

Adobe themselves worked on it yesterday. I am seriously thinking of canceling my subscription

    4 replies

    RiaanSwanAuthor
    Participant
    July 16, 2026

    Just received this now

     

    Event: Unable to install
    Application: Adobe Acrobat (64-bit)
    Priority: Recommended update
    Version: 25.001.20577 -> 25.001.20623
    Vendor: Adobe Systems
    URL: https://ardownload3.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2500120623/AcroRdrDCx64Upd2500120623_MUI.msp

    RiaanSwanAuthor
    Participant
    July 16, 2026

    Yes I have 3screen and numerous PDf files open. I has never been an issue till now.

    Randy Hagan
    Community Expert
    Community Expert
    July 16, 2026

    You may want to try shutting down the system, then restarting it and then immediately opening Acrobat. If you’re lucky, it’ll be a one time deal. How are you opening your PDFs? On what computer platform? What versions of system OS and Adobe Acrobat? 

     

    We’re willing to help it you’ll give us some information to go on. We probably can’t if you’re asking us to go into it blind.

     

    Randy

     

     

    kglad
    Community Expert
    Community Expert
    July 16, 2026

    check to see if you have more than 1 instance of acrobat running.