A user has an issue when Adobe Acrobat Freezes

Question

Good Day allI have had 2 instances when Adobe Acrobat freezes when starting and whenever a file is opened. Here are some of the steps that I have tried to resolve the issue:- Reinstalled the app- Repaired the app (Did nothing)- Went to old adobe - Restarted Machine- Check network connections- Tried to update Program but get an Update failed message each time- Toggled off the Protected view at startup optionPlease let me what else I can do. I would like some help with this as this should not be happening. Thank you!

S_S · Answer

Hi @GreatOne15,

Hope you are doing well. Sorry for the trouble with Acrobat.

Would you mind letting us know the app version of the application you are using (go to Menu-> Help-> About Acrobat Pro).

Also, is this issue specific to certain files or with all files? Can you try running the app in Compatibility Mode and let us know if the app works fine?

To do so, go to "right-click the app icon-> properties-> compatibility-> check the checkbox saying "Run the app in compatibility mode for" -> select Windows 8-> Apply-> Ok.

If that doesn't work, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

And while you do so, please run the Acrobat cleaner tool https://adobe.ly/41Scb8j, reboot the computer once, and install the application using the direct link; https://adobe.ly/4hY6GKa and see if that works for you.

Look forward to hearing from you.

Regards,
Souvik.

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