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Question

A white box shows on the screen a few seconds after I open Acrobat, Then It gets stuck

Forum|Forum|2 years ago
November 20, 2023
2 replies
2925 views

A white box shows on the screen a few seconds after I open Acrobat. Then It gets stuck, and I have to crush the program. It happens on every document; I have already tried to reinstall it. There is no way to work like that...

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Y

Yaffa27001781khqhAuthor

Participating Frequently

The program was updated, and it's still appearing.

I don't have access to Adobe Acrobat for more than two months!

Amal.

Legend

Hi there,

Our engineers are still working on it, we will share the update as soon as we get any input.

~Amal

V

Vasil352318276bsj

Participant

Hi,

I updated to the newest version of Acrobat Reader Pro and now I experince crushes everytime I start the program. Is there any solutions to this problem? If I click on menu the program is working but when I close Preferences it closes. Any ideas?

Amal.

Legend

Hi @Yaffa27001781khqh

Hope you are doing well.

This is a known issue and our engineering team is working on it.

The fix will be available in the future updates.

Thanks for your time and patience.

~Amal

CG1965

Participant

Hey Amal - this issue has just started occuring for me as well. Any news yet on when an update is expected?

Amal.

Legend

Hi there,

We do not have a fixed timeline. We will share the info. as soon as we get any update.

Thanks for your time and patience.

~Amal

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