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A12E1 error on Acrobat Pro 11 install

Forum|Forum|8 years ago
October 18, 2017
3 replies
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Hi, I've had to reload my iOS and now trying to download Pro11 which I've had for a number of years on my Mac. There is an error code appearing at the end which is A12E1.

I've spent ages on the phone to Adobe reloading the software and they have finally given up saying I need to consult a forum.

Does anyone else have a similar issue or know how to get around this? I've downloaded, removed, restarted version 11 and also version 10 to try and get around it, all without success.

Thoughts and suggestions greatly appreciated. Simon

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Correct answer Simon Brod

Thank you for your reply.

I’ve managed it eventually. I ended up deleting the whole Adobe system, restarting the computer and then downloading the 10 version.

That didn’t open but it did allow me to download the Pro11 version which finally worked.

Just very annoying that it’s taken ten days to work this out.

Thank you all for your help.

Legend

Woohoo! Glad it's working now and Nice job troubleshooting that!

Feel free to contact us in future if you face any issue.

Regards,

Anand Sri.

Legend

Hi Simon Brod,

As per the description above, you are not able to install the Acrobat Pro 11 on your Mac machine, Is that correct?

Please try the following troubleshooting steps to resolve the issue:

Close and Quit Acrobat or any other Adobe apps (If Acrobat is installed).
Open Task Manager and Kill all Adobe Related process.
Go to Utilities and Rename the Adobe Application Manager folder into AdobeApplicationManager.old
Restart the computer, and then download the Adobe Application Manager from Adobe - Adobe Application Manager: For Macintosh: Adobe Application ManagerLink: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Install the Acrobat Pro 11 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

If the issue still persists, then rename the OOBE folder to OOBE OLD from MAC HD/Library/Application Support/Adobe

You may also refer to the following link for troubleshooting steps A12E1 error installing Creative Cloud products | CC Link: https://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

Simon BrodAuthorCorrect answer

Participant

Thank you for your reply.

I’ve managed it eventually. I ended up deleting the whole Adobe system, restarting the computer and then downloading the 10 version.

That didn’t open but it did allow me to download the Pro11 version which finally worked.

Just very annoying that it’s taken ten days to work this out.

Thank you all for your help.

Legend

Moving to Installing, Updating, & Subscribing to Acrobat