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Michal_Munzar
Michal_Munzar
Participant
October 10, 2018
Answered

AATL and EUTL update button not working

  • October 10, 2018
  • 2 replies
  • 3016 views

Hello,

I have trouble updating (and with that, receiving) AATL and EUTL lists.

When I press the "Update now" button in Trust manager, nothing happens. Thanks to this, all signatures look invalid on the computer.

Notes:

- Issue present on 2 computers (possibly more) I have tried the proposed solution in a different thread (using Adobe cleaner tool and reinstalling) on both device but it didn't help.

- Both run Windows 10 64-bit, other devices of the same type and connected to the same network don't have this issue.

- On one computer the issue is present both in Acrobat Reader DC and Acrobat Pro DC.

- I have contacted Adobe Tech Support but they didn't know how to help me. (I can provide case number via DM, but I have written all necessary info here)

Thank you in advance for any ideas how to solve this issue.

P.S. I am reposting my issue because the other thread is marked as 'solved'.

This topic has been closed for replies.
Correct answer Adorobat

Hi Michal Munzar,

Sorry for the delay in response.

Please check the response on this thread: Re: Trust manager - issue with digital sign

Thank You,

Shivam

2 replies

ar12617569
ar12617569
Participant
May 22, 2020

Hi there,

the Acrobat reader  DC doesn't download the EUTSL list.

 

Michal_Munzar
Michal_MunzarAuthor
Participant
October 22, 2018

Update: When I booted one of the machines, this is the error I got: "An update for trusted certificates is not available for download."

Michal_Munzar
Michal_MunzarAuthor
Participant
October 23, 2018

I have ran Download Acrobat and Reader Process Monitor Tool - Adobe Labs while trying to update the lists (as well as make a regular dmp file in Windows). Is there a Staff person I could send the .dmp files to for further examination?

Adorobat
AdorobatCorrect answer
Participating Frequently
November 19, 2018

Hi Michal Munzar,

Sorry for the delay in response.

Please check the response on this thread: Re: Trust manager - issue with digital sign

Thank You,

Shivam

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