Skip to main content
hudsonm
hudsonm
Participant
January 17, 2023
Question

Abobe Pro 2020 started prompting users with a Sign in before they can save a document

  • January 17, 2023
  • 4 replies
  • 1901 views

It just started this week and its affecting multiple devices with perpetual licenses. How can I disable the prompt???

This topic has been closed for replies.

4 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
February 3, 2023

Hi All,

 

Thank you for your patience so far.

 

We have released an optional update for the application that addresses this issue. Please try updating the application to the latest version. 

For more information on the update, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi  

Meenakshi_Negi
Meenakshi_Negi
Legend
January 18, 2023

Hi All,

 

Thank you for reporting this issue and sharing the information.

Would you mind sharing the process and licensing logs for further investigation?

You may use the steps suggested in the following help page to collect and share the process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

 

We will be waiting for your response.

 

Thanks,

Meenakshi

hudsonm
hudsonmAuthor
Participant
February 3, 2023

Update, so far the patch seems to have corrected the Sign in Prompt issue.

 

Thank you

Meenakshi_Negi
Meenakshi_Negi
Legend
February 13, 2023

Hi hudsonm,

 

Thank you for the confirmation.

Let us know if you experience any issues.

 

Note: Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

Thanks,

Meenakshi

B
BrentB9193
Participating Frequently
January 17, 2023

Same thing here, started after installing version 20.005.30436.  Multiple users affected.

hudsonm
hudsonmAuthor
Participant
January 17, 2023

Thank you for posting. Hopefully a fix or workaround is issued soon. The Natives are restless. 

Meenakshi_Negi
Meenakshi_Negi
Legend
January 17, 2023

Hi hudsonm,

 

Thank you for reaching out.

 

Please let us know if you have started experiencing this behavior recently.

Did you make any recent changes?

Share the Acrobat and OS version numbers with us.

Have you tried any troubleshooting steps? If yes, let us know what you have already tried.

 

Thanks,

Meenakshi

B
BrentB9193
Participating Frequently
January 17, 2023

This is an Adobe bug.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices