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moto_7575
Participant
August 29, 2024
Question

About "A 3d data parsing error has occured" error.

  • August 29, 2024
  • 1 reply
  • 1291 views

I am suffering from a 3D-PDF "A3d data parsing error has occurred" error.
By referring to past posts in the community, the error will be resolved temporarily, but it will recur after a few days.
If you have any good ideas for permanent measures, please let me know.

 

+Temporary Measure
Rename the following DC folders:
”C:\Users \[user] \AppData\Local\Adobe\Acrobat”


+System Environment
OS:Windows10
CPU:Intel Core i5-13600
GPU:NVIDIA RTX A2000
Adobe Reader:2020.012.20043

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 29, 2024

Hi @moto_7575,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

Would you mind updating Acrobat Reader to the latest version and let us know if this helps?

To update the app, go to Help-> Check for updates.

 

Also, can you check disabling the two features as shown below from Preferences-> Page Display.

 

Let me know if this helps.


^Souvik

M
moto_7575Author
Participant
September 2, 2024

Hi @S. S 

Thank you for your quick reply.
I ’ ll check with our systems department.

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
September 2, 2024

@moto_7575 Sure! We are on standby.

 

-Souvik

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