Academic email is no longer active, Pleae Help. I can not access my software

Question

Hello,I bought Acrobat IX and Lightroom 3, 4, and 5 with an academic email while working at an academic institution. I quit working there, and the email associated with the software that I bought is deactivated. When I try to log into Adobe with my deactivated email, adobe redirects me to my academic site to log into my Adobe account. The problem is redirecting me to my academic site, I can not log in because the email is deactivated. Can anyone help me change my old deactivated email to my student email from the same academic institution?Thank you.

creative explorer · Answer

@gustavos67301845 You need to contact the school's IT Department to re-activate your email address. Chances are, if you are no longer a student, or due to in-activity to the school's email address, they have de-activated you.

Due to security reasons, Adobe shouldn't be able to do change that. This is why I tell my students to add a secondary email to their accounts just in case to emails or signing up with applications

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