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cylozultra111
Participant
August 1, 2024
Answered

Access denied

  • August 1, 2024
  • 1 reply
  • 768 views

I am trying to log in my personal account in Adobe Scan or any Adobe application, however it kept on saying "Unable to log in" while I was trying to log in through my phone and showed that I do not have access to Adobe cloud storage while I have been using the applications with the same email adress before. 

 

I also tried to log in through a computer, I was not able to log in again and it showed me: 

Access Denied

You do not have access to this service. Contact your IT administrator to gain access.

 

Since it is a personal account I have no idea what is going on and who to contact to solve this issue. 

 

I am devastated TT please help me TT

    Correct answer Souvik Sadhu

    Hi @cylozultra111,

     

    Hope you are doing well. Thanks for writing in!

     

    I checked your account, and the region is the primary reason for the error.

    Adobe Services for individual users is unavailable in your country/region, and only Enterprise Licenses are available through resellers (thus, the message to check with your IT administrator).

     

    You can view the given link for the availability matrix and reference: cc-availability-matrix.pdf (adobe.com)

     

    Hope this clarifies your question.

     

    -Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    September 4, 2024

    Hi @cylozultra111,

     

    Hope you are doing well. Thanks for writing in!

     

    I checked your account, and the region is the primary reason for the error.

    Adobe Services for individual users is unavailable in your country/region, and only Enterprise Licenses are available through resellers (thus, the message to check with your IT administrator).

     

    You can view the given link for the availability matrix and reference: cc-availability-matrix.pdf (adobe.com)

     

    Hope this clarifies your question.

     

    -Souvik

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