access_denied Error When Connecting Adobe Acrobat Sign to Salesforce

Question

I'm trying to integrate Adobe Acrobat Sign with Salesforce, but I'm getting the following error:

access_denied : Please contact Adobe Acrobat Sign support to make sure your account is ready to use Adobe Acrobat Sign for Salesforce. Your account tier may not be at the proper level to proceed.

The user (sharu.j@cube84.com) is an Adobe Acrobat Sign enterprise user, but the error persists. We’ve confirmed the user has an active license. Could this be related to API access or Salesforce integration not being enabled on our Adobe Sign account? Appreciate any help or guidance.

Meenakshi_Negi · Answer

Hi sharu_9593,

Thank you for reaching out.

We checked that you have Acrobat Pro for teams subscription. However, it includes an Acrobat Sign individual plan. The integration feature is not available with your current plan.

The integration feature is only available with the Acrobat Sign Enterprise plan. For more information, refer to the following help document: https://adobe.ly/3YrBlZ8.

To learn more about Acrobat Sign plans, refer to the following: https://adobe.ly/4jqAMXK.

Let us know if you have any questions.

Thanks,

Meenakshi

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