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R
Rachel299627549au9
Participant
May 19, 2023
Question

Account Cancellation Fee Displaying When It Shouldn't Be

  • May 19, 2023
  • 1 reply
  • 847 views

Hi, 

 

Today I noticed Adobe was still taking payments even though I cancelled back in January through their webchat (I have screenshots confirming this). I tried to access the webchat again today to ask why payments were still being taken but I couldn't find the link. 

When I went to try cancel I am threatened with a early cancellation fee when I prevously cancelled via webchat? 

 

Any advice with this would be great, thank you! 

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
May 19, 2023

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

R
Rachel299627549au9Author
Participant
May 19, 2023

Thanks Try76 for the reply but when I type agent it tells me that chat support has been decommisioned? 

try67
Community Expert
try67Community Expert
Community Expert
May 19, 2023

That's strange. You can also try it via phone:

https://helpx.adobe.com/contact/phone.html

 

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