Skip to main content
M
Mark38892068seve
Participant
July 30, 2024
Question

Account disappeared ...

  • July 30, 2024
  • 1 reply
  • 137 views

On 26 July 2024, my free trial for Adobe Pro ended, and Adobe debited my bank account for the monthly subscription; now, I can't sign in to use the app. 

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 11, 2024

Hi @Mark38892068seve,

 

Hope you are doing well. Thanks for writing in!

 

I checked the email address registered to the community but cannot find an active subscription for Acrobat Pro DC.

 

Would you mind checking the email address from which you received the Acknowledgment mail from Adobe? Then, try logging in using the same email address and checking. 

 

If you still cannot sign in to the app, please share a screen recording of the event for a better understanding and further investigation.

 

Look forward to hearing from you.

 

-Souvik

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices