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EishaJ
Participant
May 17, 2024
Answered

Acobat Pro (2024.22.20759) on Mac is too slow- Mac (Intel) Sonoma Version 14.0 (23A344)

  • May 17, 2024
  • 2 replies
  • 2668 views

Acobat Pro 2024.22.20759 on my Mac (Intel) Sonoma Version 14.0 (23A344) is running extremely slow. Any task including opening file is taking ages! I find it after the last UI change of Acrobat. Tried re-install, but problem persists. Anyone can help?

Correct answer jane-e

@EishaJ 

 

I've moved your post from Creative Cloud desktop to the Adobe Acrobat forum for you.

 

If you are using the New Interface, try disabling it to see if it fixes your issue. You can always go back.

 

Steps to enable [and disable] the new experience

  • To enable the new experience, go to View > Enable new Acrobat and click Restart.
  • To disable the new experience,
    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

 

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

 

Jane

 

 

2 replies

R
richardl21680839
Participant
September 25, 2024

Acrobat is becoming increasingly unusable.

Can’t complete rendering when zooming in on a pdf, just spin spin beach ball time.

What have Adobe done to this key piece of once-upon-a-time industry standard software... FGS

    J
    jamesk88058330
    Participant
    October 17, 2024

    I totally agree – hence coming here to see if anyone has a solution! 

    As you say, I can't check res of PDFs at 100% as it will never render the file, infuriating 😞

    And unlike some other apps, you can't install previous versions – I'm still using Bridge 2022 as newer versions are dreadfully slow too – it's getting really annoying – I've got a pretty powerfull iMac too so it's not a RAM issue!

      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      May 17, 2024

      @EishaJ 

       

      I've moved your post from Creative Cloud desktop to the Adobe Acrobat forum for you.

       

      If you are using the New Interface, try disabling it to see if it fixes your issue. You can always go back.

       

      Steps to enable [and disable] the new experience

      • To enable the new experience, go to View > Enable new Acrobat and click Restart.
      • To disable the new experience,
        • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
        • macOS: Go to View > Disable new Acrobat.

       

      Details about the New Experience here:

      https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

       

      Jane

       

       

        E
        EishaJAuthor
        Participant
        May 17, 2024

        @jane-e 

        Thank you 🙂 The old interface worked for me. I'm wondering why the new UI isn't compatible. It's something that Adobe needs to look into.

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        May 17, 2024

         

        You're welcome @EishaJ , I'm glad it's working now. Many people (including me) have disabled the New Experience.

         

        Jane

         

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