Acro Cleaner not removing registry files

Question

I have multiple users attempting to do re-installs for Acrobat. Both standalone and within Creative Cloud. I have also run repairs. Acro Cleaner and the Creative Cleaner tools are not helping to clean out registry files and these files are sticky. I should not have to run Regdelnul for every sticky file for every user. Is there an updated cleaner tool? I get no specified error codes but based on experience, I'm 99% sure that those sticky registry files are the issue.

S_S · Answer

Hi @Caro387006907wzc,

Hope you are doing well. Sorry for the trouble, and the delayed response.

If you are still looking for a solution, please run the Acrobat cleaner tool https://adobe.ly/3DHlRbX, reboot the computer once, and install the application using the direct link https://adobe.ly/4h67GeW and see if that works for you.

-Souvik

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