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Participant
October 25, 2019
Answered

Acrobat 11.0.0 - Has stopped working

  • October 25, 2019
  • 2 replies
  • 2597 views

Dear Community Users,

 

Since 2 days we are facing the issue that on multiple systems our adobe acrobat program is crashing short after opening.

We run on Windows Server 2012 R2. Following message can be found in the Event Viewer:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2019-10-25T08:19:54.000000000Z" /> 
  <EventRecordID>1586975</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>Computer Name</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Acrobat.exe</Data> 
  <Data>11.0.0.379</Data> 
  <Data>505fd1ce</Data> 
  <Data>Acrobat.dll</Data> 
  <Data>11.0.0.379</Data> 
  <Data>505fd1b6</Data> 
  <Data>c0000005</Data> 
  <Data>00c57530</Data> 
  <Data>1364</Data> 
  <Data>01d58b0cf20a3fc2</Data> 
  <Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data> 
  <Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll</Data> 
  <Data>386e063c-f700-11e9-843c-005056934f24</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

 

Tried to remove the adobe folder from Appdata both local en roaming and repairing the existing installation.

 

Thanks for your time.

 

 

This topic has been closed for replies.
Correct answer try67

First step would be to install all available updates, as you're way behind.

The latest 11.x version available is 11.0.23 .

2 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
October 25, 2019

First step would be to install all available updates, as you're way behind.

The latest 11.x version available is 11.0.23 .

Participant
December 25, 2020

download link keeps changing , but as of 12-24-2020 it is:

ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.23/misc/

Rave
Participating Frequently
October 25, 2019

Try the steps mentioned in the KB: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html