Acrobat 11.0.0 - Has stopped working
Dear Community Users,
Since 2 days we are facing the issue that on multiple systems our adobe acrobat program is crashing short after opening.
We run on Windows Server 2012 R2. Following message can be found in the Event Viewer:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-25T08:19:54.000000000Z" />
<EventRecordID>1586975</EventRecordID>
<Channel>Application</Channel>
<Computer>Computer Name</Computer>
<Security />
</System>
- <EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.0.379</Data>
<Data>505fd1ce</Data>
<Data>Acrobat.dll</Data>
<Data>11.0.0.379</Data>
<Data>505fd1b6</Data>
<Data>c0000005</Data>
<Data>00c57530</Data>
<Data>1364</Data>
<Data>01d58b0cf20a3fc2</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll</Data>
<Data>386e063c-f700-11e9-843c-005056934f24</Data>
<Data />
<Data />
</EventData>
</Event>
Tried to remove the adobe folder from Appdata both local en roaming and repairing the existing installation.
Thanks for your time.