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davids79390630
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September 13, 2017
Answered

Acrobat 11 is not communicating with the scanner on Windows 7 machine

  • September 13, 2017
  • 1 reply
  • 474 views

have Adobe XI on a windows 7 SP1 PC and HP Envy 7645 Multifunction printer; 2 user accounts. I can scan to Adobe on my account but not on my wife's account...says cannot communicate with scanner. What is the issue here?

I have no issues scanning on my logon account but am unable to scan using Adobe Acrobat Pro  on my wife's logon  account.  The HP software/diagnostics find the scanner on her account and scan just fine.  Just cannot do it using Adobe.

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Correct answer AnandSri

Hello Davids,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, Acrobat 11 is not communicating with the  scanner on Windows machine, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc  Troubleshooting tips for scanner issues when using Acrobat  || Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

1 reply

AnandSri
AnandSriCorrect answer
Legend
October 31, 2017

Hello Davids,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, Acrobat 11 is not communicating with the  scanner on Windows machine, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc  Troubleshooting tips for scanner issues when using Acrobat  || Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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