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michaelr94130532
Participant
May 15, 2020 8:34 PM UTC
Question

Acrobat 2017 prompting for login

A massive number of our end users are being prompted to logon to Acrobat 2017 making Adobe Acrobat unusable. Our application deployment was configured using the Acrobat Customization Wizard with offline exception granted and online services disabled which I believed prevented the logon prompt. I guess I was wrong.

 

This is a Windows 10 environment.

 

Any ideas is greatly appreciated.

8 replies

michaelr94130532Author
Participant
May 19, 2020 2:13 PM UTC

Now that we are uninstalling and reinstalling we are seeing tickets where the app is starting to crash when launched. The instructions provided to us do not appear to be working as intended. Once you delete the folders and launch Adobe it tells that you need to uninstall and install the program.

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Ravi.gour
Participant
May 19, 2020 3:40 PM UTC

Hi

 

Please don't delete the SLCache and SLStore folders, this can cause issues running Acrobat.

I would recommend trying the follwing steps

1. If you have deleted these folders, please unisnatll Acrobat and reinsatll it. otherwise directly try second step below. 

2. Provision Acrobat using the APTEE tool ( https://helpx.adobe.com/in/enterprise/package/help/provisioning-toolkit-enterprise.html) commands

a. Generate a prov file first using below command

 

adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID> --regsuppress=ss [--eulasuppress]  [--provfile=<Absolute path to prov.xml>]
 
b. Provision Acrobat using the generated prov file by following command
 
adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] --stream
 
Regards

Ravi

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Jay450929
Participating Frequently
Apr 20, 2023 2:22 PM UTC

This is still an issue without a fix.

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    markr92755728
    Participant
    May 18, 2020 6:53 PM UTC

    I am having the same issues. We can assist our user wiht getting logged in successfully. The question is why this happening? If a user is already logged in, is there a way to disable to login so to not interupt their workflow?

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    michaelr94130532Author
    Participant
    May 18, 2020 7:03 PM UTC

    I was under the impression disabling online services and/or removing sign-out prohibited this prompt from happening. You can configure those options uing the Adobe Customzation Wizard.

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