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A
adwul62
Inspiring
November 21, 2019
Question

Acrobat 2017 - returning to 'Trial version' each time - need to log in

  • November 21, 2019
  • 3 replies
  • 1222 views

(posting this for the 3rd time now - it seems my post is being marked as spam for one reason or the other and do not show up here)

 

When double clicking a .pdf file, Acrobat 2017 is launched and I need to log in into my account.

After that, a window appears that 7 days are remaining before I need to purchase the software.

I click on the [Start Trial] button.

 

I believed that Acrobat would be activated in the background. However, whilst I am logged in with my Adobe login (displayed under Help within Acrobat), at the bottom it says 7 days remaining.

 

Does anyone out there has an answer on:

Q1: How to re-activate the product?

Q2: How to avoid this from happening again?

 

Notes

1. Acrobat repair (via Help) does not solve the issue , neither

2. Acrobat update (no updates found), nor

3. Re-install nor

4. Uninstall, reboot and re-install 

3 replies

S
shams_4156
Participant
July 9, 2025

Sounds like Acrobat 2017 is stuck in “trial mode déjà vu”—annoying, but fixable!

Try signing out and back into your Adobe account, updating Acrobat, and double-checking your license status under Help > About Acrobat. If it keeps happening, Adobe’s Licensing Repair Tool might help, or it may be time to phone a friend (aka Adobe Support).

Your software should know it's not a visitor anymore. 😄

 

Regards,

Ahmad.

Author at: https://gettekkengames.com/

T
Test Screen Name
Legend
November 21, 2019

Start Trial does NOT activate. It starts a trial only. Once you are signed in, it should automatically pick up licenses, so a "trial" message means "I can't find a license".

Amal.
Amal.
Legend
November 21, 2019

Hi Adwul, 

 

We are sorry for the experience and the trouble you had. As described above yo are getting the sign in page again and again. 

 

Please try the steps provided in the help article here (https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html) and also rename the SL cache and SL store folders. 

Note: The shared article is for creative cloud applications. However, the steps are same for Adobe Acrobat /Reader

 

Let us know how it goes

 

Regards

Amal

A
adwul62Author
Inspiring
November 21, 2019

Many thanks.

I gave up after I noticed that my 3rd post was again being detected as spam. I reported it for the 3rd time and in the end it appeared here. However, I already went on and contacted Adobe by chat and were given instructions.

 

Now the below led to some confusion. I am getting the Dutch version of this window. Notice the grey button at the bottom. License this software. The Dutch version, translated into English, says: Purchase a license on this software.

So I believed that I would be directed to a site where I might purchase the software.

[Activate Acrobat] or in Dutch [Acrobat Activeren]  would have been clearer.

 

Anyway, it is solved now. Thanks. In this case my AV was not the cause.

 

 

 

T
Test Screen Name
Legend
November 21, 2019

Thank you for sharing that, it's a really interesting problem with translation.

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