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J
JetSetWebDesign
Participant
July 19, 2023
Question

Acrobat 23.0 Printing Gibberish to HP Printer...

  • July 19, 2023
  • 1 reply
  • 497 views

Ever since the update to 23.0, anything I print to my HP printer from Acrobat turn out like gibberish.  It's not my printer because if I print from another computer or from any other program on my computer, everything turns out fine.  This issue just started with the recent update.  Any ideas?

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    1 reply

    Amal.
    Amal.
    Legend
    July 21, 2023

    Hi @JetSetWebDesign 


    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    Please check for any missing/pending updates for printer driver and firmware and try updating it and check.

     

    You may also go through the steps provided in the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

     

    Let us know how it goes.

     

    Regards

    Amal

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