Participant

Question

Acrobat 25.1 update - opens tool bar but no document, can't access menus or document

Forum|Forum|3 days ago
February 18, 2026
20 replies
3191 views

acrobat

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Jenny Prather

Participant

I cannot access any of my files that I have saved under Adobe. I have this at the top of my folder . If I scroll over the word ERROR it shows me this : View cloud storage information. What is going on. I have never had this issue since I bought this in 3/2025

Jenny Prather

Participant

Also when I scan my invoice it will not show me the view. If I go to the folder and I click on the files they act like they are going to open up but the do not!

conner.welker

Participant

This issue is affecting users in my organization as well. I’d like to be able to give them a notification once the issue is resolved and an update to fix it is available.

362338037i8y

Participant

Is there any ETA of this getting fixed? I’ve tried unistalling and reinstalling 3 times didn’t work.

AnandSri

Community Manager

Hello @362338037i8y

I hope you are doing well, and sorry for the trouble. The team has identified the root cause, and is working on the fix which is getting tested internally. I will share more details via direct/private message.

Thanks,

Anand Sri.

AnandSri

Community Manager

Hi All,

@Axtten1 @A-aron28126104vurt

I have shared some information via direct message. Please check the community inbox, and share your observations in a private message only.

Thanks,

Anand Sri.

schneiderdanielle_

Participant

I am also facing the issue. What is the solution for this?

CanisSapien

Participant

would love to know an answer

A-aron28126104vurt

Participant

I am also facing this strange issue. Yes, we can use the web version, and even open in our favorite browser, but may be a failure to even QA this with certain versions of Windows. We expect better from Adobe (I think). Is there any response from Adobe on this, like updates. or are we still just waiting on a fix?

Claire24790527c5j4

Participant

Windows updated, Adobe broke. Is there a fix for this that doesnt involve uninstalling and reinstalling the program?

AnandSri

Community Manager

Hello @Claire24790527c5j4

As shared earlier, the product team is working on a fix, and we will notify you once the fix is available with the public release.

If you wish, you can use the Acrobat Online services as a workaround.

Regards,

Anand Sri.

AnandSri

Community Manager

Hello All,

I hope you are doing well, and we’re sorry for the trouble you had.

We have reported this issue to the product team for further investigation. They are working on identifying the root cause and a fix. I may contact you via email or private message if we need any additional information for further investigation.

Also, could you please collect the logs from the affected machine and share them with us?

To collect the logs, please see this article: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Thanks for your cooperation on this.

Regards,

Anand Sri.

[Edited response]

KBlueoU812

Participant

Same problem, Acrobat needs to fix this crap update

CanisSapien

Participant

I am having the same problem

Izza123446

Participant

Mine dont function at all this prompt always keep on appearing.

Kevin22968740ld9s

Participant

I’m having the same issue - don’t understand the fix

Axtten1Author

Participant

I wouldn’t call it a legitimate fix, I would call it luck.

I uninstalled it completely from within Creative Cloud and rebooted
Reinstalled it through creative cloud
First Launch - Opened Acrobat via clicking on an existing PDF
Could access the menu and clicked on [menu/disable new Acrobat]
Reload Acrobat (working ok but now uses old UI)
Rebooted PC and launched Acrobat and reverted back to new UI.

I think this is more luck than anything else but mine is now working, stable and it’s uses current modern UI.

Kevin22968740ld9s

Participant

I just had some luck after a chat session with support. I uninstalled and reinstalled Acrobat and clicked through the intro screens. Then did a repair in the app and it seemed to work fine.

Axtten1Author

Participant

Note the version number is saying 25.001.21223

Axtten1Author

Participant

After removing Acrobat completely and reinstalling and changing the settings to use old UI and working with the software for a bit with no issues, I tried switching back to new UI and the software now seems to be stable and working as normal with the new UI and latest version running 25.001.21223. Still not sure why it was causing so many issues initially.

Here are the issues that I was experiencing today

Abobe Acrobat Professional as part of Creative Cloud

Dell precision 7960 Tower workstation

4K screen at 3840×2160 (100% scaling)

System updated acrobat this morning after clicking on a PDF and updated the software
Initially it came up as normal with the menu and document window but at full screen
I tried resizing the window and everything disappeared except a small faint circle and the tool bar window
I couldn’t get the menus or document to show (full screen preview did show the document) but it then reverted to this strange circle and tool panel.
I attempted various fixes including repair and reinstall – same issue.
Eventually I removed it through creative cloud and reinstalled it and before the menu and document window disappeared again I changed to ‘disable new acrobat’

Note

The version that installed that was causing the issue is 25.001.21223 (initally had to run it with old UI to have a functional program)

It was running version 25.001.21184 with new acrobat UI just fine previously.

Screen shot above of what it was displaying as you can see no active document window is accessible and the menus are gone, only the weird circle and tools panel.

Clicking the circle closed acrobat.

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