Participant

Question

Acrobat 25.1 update - opens tool bar but no document, can't access menus or document

Forum|Forum|3 days ago
February 18, 2026
20 replies
3140 views

acrobat

Burz

Participant

No clue why I keep paying money for Adobe Products. We really need better competition. I cannot imagine how many people will have issues with this automatic update that breaks the only reason to own Adobe Acrobat.

J

JohnZ51

Participant

Why do I keep paying big bucks for this nonsense? Do you ever test anything? Absolutely ridiculous. Double click to open, minimize, normal, maximize - These things have been in place since Windows 3.0 in case your forgot.

matthewd26224120

Participant

Absolutely ridiculous. Get your shit together Adobe. Basic need to use adobe, be able to open a file.

insert angry rant below -

callyourcomputerguy

Participant

You can resolve by hovering over the icon for adobe on your taskbar, right clicking on the preview window, then selecting Maximize.

So far on the 2 I’ve encountered this seems to have resolved permanently.

TaosBrit

Participant

Yes, except that the document then opens in full screen mode, hiding everything behind it. Minimizing the screen loses the document again.

J

jamesr54481835

Participant

This is how I fixed it, and the PDF’s open in a normal window now.

Do what @callyourcomputerguy said to get it full screen, then drag the window off to the side, then drag it back any where on the desktop (it will look like the toolbar again). But when you drop it down, it will now have a little white box on screen, drag the corners out until the window is visible.

I’m guessing this was “vibe coded” and no one checked the code properly.

AHill1821

Participant

Same problem. Please post the answer here when it is figured out.

Wynn-WynnConsulting

Participant

See the comment above your post.

David5E37

Participant

INITIAL CALL:

- User reached out over MS Teams, relating that Adobe Acrobat was not working. A portion of the toolbar was all that was showing when launching .PDF files.

- Reboots did not help.

- I called user and remoted in.

- We recreated the issue, where when launching Adobe, only this appeared:

attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTcwODY1ODkwODksImRvbWFpbiI6ImN1bW1pbmcuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.rkAvNPDxoANoq1gZ10lsA05KpnGgEID93n9qFj66hYI

- After relaunching, we noticed a small semi-transparent circle, analogous to a soap bubble:

attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTcwODY1ODkyNzQsImRvbWFpbiI6ImN1bW1pbmcuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.vqdO_ZfIY4-ns6Zy3mE-pIPAz4-d-lm0UGCfz2w4etA

- Hovering over the upper left corner of the object just right, we were able to get the "expand arrows" to appear:

attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTcwODY1ODkzOTcsImRvbWFpbiI6ImN1bW1pbmcuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.oNbiKMUH8V-DOja_D2Abss6Otcc-qjvYo-qifhBMqSM

- Dragging this out resulted in the Adobe Acrobat toolbars looking normal.

- We opened and closed Adobe Acrobat 3 times to test, including opening a .PDF from an email, and the issue is so far resolved.

- This is a know issue with Adobe: Acrobat 25.1 update - opens tool bar but no document, can't access menus or document | Community

Marto_Sauce

Participant

How can the most expensive program be so average.
How do you release an update with such a massive bug.

AHill1821

Participant

Same problem. Please post the solution here when it is found.

David5E37

Participant

INITIAL CALL:

- User reached out over MS Teams, relating that Adobe Acrobat was not working. A portion of the toolbar was all that was showing when launching .PDF files.

- Reboots did not help.

- I called userand remoted in.

- We recreated the issue, where when launching Adobe, only this appeared:

- After relaunching, we noticed a small semi-transparent circle, analogous to a soap bubble:

- Hovering over the upper left corner of the object just right, we were able to get the "expand arrows" to appear:

- Dragging this out resulted in the Adobe Acrobat toolbars looking normal.

- We opened and closed Adobe Acrobat 3 times to test, including opening a .PDF from an email, and the issue is so far resolved.

- This is a know issue with Adobe: Acrobat 25.1 update - opens tool bar but no document, can't access menus or document | Community