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casual_practicecc22
Participant
August 23, 2026
Question

Acrobat 26.001.21789 breaks printing on macOS Ventura 13.7.8 — jobs never reach print queue

  • August 23, 2026
  • 5 replies
  • 53 views

Since updating to Acrobat Standard 26.001.21789 (released Aug 11, 2026),
I cannot print from Acrobat at all on macOS Ventura 13.7.8.

Symptoms:
- Print jobs never appear in the macOS print queue
- No error message of any kind
- Printer is online and idle
- Other applications (Word, Preview) print to the same printer with no problem
- Happens with every PDF, not one specific file

Already tried, no change:
- Reset preferences (removed the .plist, restarted the Mac)
- Disabled Protected View / enhanced security
- Printed via the macOS system print dialog (Printer... button) instead of
  Acrobat's own dialog
- Confirmed the correct printer is selected, not "Adobe PDF"

System:
- iMac (21.5-inch, 2017) — this model cannot upgrade past Ventura
- macOS Ventura 13.7.8
- Acrobat Standard 26.001.21789

Note: the release notes show macOS 12 Monterey was dropped in 26.001.21651
(June 5, 2026), but Ventura 13 is not listed as dropped in any release since.
That suggests this is a regression in the Aug 11 build rather than an
intentional end of support.

Two questions:
1. Is this a known issue, and is a fix coming?
2. Can I get the installer for 26.001.21771 (Aug 1, 2026) to revert in
   the meantime?

Currently working around it by printing from Preview.

    5 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 24, 2026

    Hi casual_practicecc22,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue with printing.

    Could you please try printing as an image? To do this, open the Print menu, go to Advanced, and enable the “Print as Image” option.

    You mentioned that the issue began after updating the application. Please collect the process logs by following the steps outlined here: Adobe Acrobat Diagnostics. Once the logs are collected, kindly share the log ID with us.


    Let us know if you need any help.


    Thanks,

    Meenakshi

    casual_practicecc22Author
    Participant
    August 25, 2026

    The work around was is print from Preview, which I can do without creating another file. I don’t have the option to print from image in Acrobat, just to export.

    Here is the log id 69a3cc8f-232c-40b3-b869-46858bef390b

    I forgot to copy the log id the first time I ran the tool, and for the one above, I didn’t even get the printer to pop up without anything in the printer queue.

    I hope this helps!  it’s an issue.

    Thanks,

    Andrea

    casual_practicecc22Author
    Participant
    August 25, 2026

    Two clarifications on my last message:

    1. Print As Image — I could not reach this setting. It is inside the Print dialog under Advanced, and on the most recent attempt Acrobat's print dialog did not open at all. So I was unable to test it. (I do have Export to Image, but that's a different feature and not a printing test.)

    2. The symptom has gotten worse. Originally the print dialog opened normally and the job simply never reached the macOS print queue, with no error. On my most recent attempt the print dialog never appeared at all.

    The diagnostic log I sent (69a3cc8f-232c-40b3-b869-46858bef390b) was captured during that second, worse failure. Still requesting the installer for 26.001.21771 (Aug 1, 2026) to revert while this is investigated.

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