A

Anonymous

Question

Acrobat 8.2 update problem

Forum|Forum|16 years ago
January 15, 2010
5 replies
22066 views

Let me start by saying that if I am the only one who was affected by this, I apologize for taking up your time. Having said that, I installed the 8.2 update for Acrobat Pro yesterday afternoon (January 14). I use Creative Suite versions CS through CS3 at work. After installing the update, Illustrator CS and CS2 refused to launch, and InDesign CS refused as well, giving me an error message about not being able to find a serial number. The CS3 applications (InDesign, Illustrator) seemed to be unaffected, and none of the versions of Photoshop were affected.

After trying various fixes (deleting caches, removing preferences files), including restoring one of the programs from a backup, I booted from a clone that I had made earlier in the day (before applying the update). Everything was working fine there, so I restored my main hard drive from the clone and everything now works as it should. I did not reapply the Acrobat update after the restore.

I did not think about repairing permissions (sorry, I forgot).

Since I'm back up and running, I'm really not asking for help. I offer this in case others have had a similar problem. And, if I am the only one, I'm just thankful I had a recent backup from which to restore. Thanks for reading.

This topic has been closed for replies.

R

rschletty

Participating Frequently

Fixed! I am now updated to Acrobat Professional 8.2.2 on my G4/500 MHz PPC. I used the method described above – copy a good installation of Acrobat Professional to the problem machine. I had Acrobat Pro 8.2.1 on my MacBook (Snow Leopard 10.6.1). I did not need to use the target disk method of copying. I used Timbuktu Pro (exchange) over a wireless LAN connection.

I then downloaded and applied the 28.8 MB version 8.2.2 DMG updater (AcroProUpd822_all.dmg). It took about 20 minutes to successfully update my G4 PPC tower, but only 5 minutes to successfully update the Intel MacBook. I probably should have updated the MacBook first to 8.2.2, then copied it over to the G4, but I was really curious to see if I could get the update process to work again on the G4.

I had been stuck at Acrobat Professional 8.1.7 for quite some time due to the Adobe Fail message: "The update could not be applied because the Adobe Acrobat application contents were modified since the original installation. Error: 1301."

Note that a "Get Info" of the application still reports version 8.2.1 but the "About Acrobat 8 Professional" dialog (from the running program) shows version 8.2.2.

Adobe, why can't your installer be smart enough to report which of the 35 or plug-ins inside the Acrobat Pro application package was "altered." Or are we talking some other "content" inside the package? Give us a clue. Or is Adobe clueless even as they royally gouge forever loyal customers?

Illustrator 88 was the first Adobe app I purchased. I was very happy at Illustrator 10 and Photoshop 7 for a long time.

Ivor_J

Inspiring

OK, I was able to update Acrobat Pro 8.x.x to 8.2.0. This is how I did it:

1. I used App Zapper to remove Acrobat Pro 8.1.7 — the app, the uninstaller, etc. — all apps that resided in the applications' folder as well as their plist files. I re-installed Acrobat Pro 8.0.0 using my disk (choosing just the Acrobat Pro files to install). I re-started my computer (my choice). All my updates were done within Acrobat Pro via Help:Check for updates…rather than downloading separate update files. Though I did try to update using a downloaded version of 8.1.0, but it wouldn't allow me to choose the Acrobat application (the app was grayed out). So, I just did each incremental update using the Help:Check for update… method.

2. When I opened Acrobat 8.0.0, there was a message regarding updating the Updater, which I clicked OK. Once loaded, the Updater stated that I could update to 8.1.3, which I agreed with. It took a long time, and I had to quit the Updater because it seemed to be taking a long time (stuck on) a Lite version of a Flash or Bridge component (I don't remember which). I re-started the computer.

3. I re-ran the updater via Help:Check for updates…, and the 8.1.3 was applied again, except that I received an error message (even though using Get Info, I noticed that Acrobat Pro was at version 8.1.3).

4. That message at the end of updating 8.0.0 to 8.1.3 had to do with not being able to update a component or plug-in for use with Version Cue. Now, I don't use Version Cue, and it may have been missing, so I re-inserted the installation disk for Adobe CS3 Design Standard again, and chose just the Version Cue and its components to install. With that installation a success, I re-started the computer (my choice, again).

5. After the re-start, I opened Acrobat 8.1.3, and proceeded to apply each update. (Note that one has to close the Acrobat application before the update can be applied.) Each update (8.1.4, 8.1.6, and so on) applied successfully all the way to and including update 8.2.1. So, it appears that I have succeeded.

To summarize, I re-installed both Acrobat Pro 8.0.0, after removing Acrobat 8.1.7 and its preference files. I also re-stalled Version Cue. I ran the updates via Help:Check for updates…

Ivor

I

isvara78

Participating Frequently

How could this happen!

The update to 8.2 on my MacBookPro had no problems.

So as suggested earlier on this thread I copied the Acrobat 8 application folder (not just the program) from the MBPro to the iMac using the target mode with a Fire wire cable.

The transfer was successful so I have 8.2 on the iMac.

Today I found that there is a further update to 8.2.1 so I thought I would try to update the iMac direct through the updater and it WORKED!

How could it have worked I don't know.

So all that stuff about plugins missing etc.. that prevented me originally updating past 8.1.6 was a?

I will be very interested to see if I can get past 8.2.1.

I also have now got App Zapper - I am prepared.

I think one day I will have to do a major reinstall but in the meantime Acrobat 8 on the iMac is up to date and it is working

David

G

GEOPiX10353022

Participant

It is ridiculous that so many Adobe CS3 customers still encounter these Acrobat 8.x updater problems. The Acrobat updater tools havn't worked properly under Leopard — it isn't just Snow Leopard. This shoddy installation and updating process has been causing trouble for a couple of years now and it still hasn't been fixed. Shame on Adobe. The tedious solutions proposed — manually deleting problem system files or uninstalling and then re-installing the Acrobat software and all the updates are even more ridiculous.

Worse, I now see in the discussion that CS4 and Acrobat 9.0 customers appear to be encountering the very same updater problems. Adobe charges premium prices for these products. For their money, customers should be receiving a premium product and service and this particular problem should have been solved long ago. Adobe owes it to customers to provide free tech support until this ongoing and repetitive problem is resolved once and for all and purchase discounts or refunds for lost time. I certainly don't have the time to keep chasing these failures each time another security patch is required. Customers need to stand up and protest.

Ivor_J

Inspiring

@GeoPix:

I totally agree with you.

I wonder sometimes if these problems are to induce us to purchase the current versions of Adobe products, but as you mentioned, the customers that have CS4 are also having the problem with the updater. More often than not I'm willing to see if I can find and create a workaround, but for this specific problem, I'll wait. Maybe Adobe will fix the problem with CS5.

G

GEOPiX10353022

Participant

Adobe is truly one of the great technology companies, and creative professionals have come to expect more from market leaders. In recent years, the company seemed to lose its way, even as it achieved a monopoly position in the publishing industry. Too often, Adobe releases product updates before they are ready. When this happens, it seems to value earnings, consistent revenue flow and stockholders over customers.

Adobe publishing products used to be more affordable (relative to the economy of the times) AND extremely reliable. They were a joy to use. Today, not so much. While Adobe software still is immensely important and valued by creatives, Acrobat, Dreamweaver, Flash and Lightroom each have lingering shortcomings and omissions that would not have been tolerated by developers of the earlier era. Even Photoshop has not been immune to migration issues. Certainly, Adobe's recent Mac products still show the negative effects of the company's long effort to bring parity to Windows versions of products as well as the ongoing and troublesome migration from PowerPC to Intel code and then from 32-bit to 64-bit code. Problems are too be expected, but they won't be overlooked forever. However, this ongoing Acrobat update issue has become intolerable, especially given the importance of security updates in today's threat-filled, connected world.

I still have high hopes that Adobe will turn this around. The company needs to find a way to reduce the price of product updates in a challenged economy. Adobe also needs a renewed focus on quality control, better (and less costly) tech support option, and the overall customer experience.

Ivor_J

Inspiring

My problem is that the update quits half way when trying to update Adobe Acrobat Professional 8.1.7. The gist of the error message is that Acrobat was modified, and that possibly a plug-in could have been turned off or is missing. I don't remember adding or removing any plug-ins, except for turning off the ability to read PDF files in Safari (in favor of Apple Preview). Never received this message before when applying upgrades to Acrobat Pro 8. I'll wait to see if anyone else has this problem today.

Ivor

A

Anonymous

I finally resolved the issue to update to Acrobat 8.2. I was in Email contact with Adobe and I finally had to remove version 8.1.7 reinstall version 8.0, install all the updates to 8.1.7 and finally update to 8.2.

M

mrbarrylane

Inspiring

Having to reinstall Acrobat 8.0 before I can update to 8.2 is not the best way to go about what should surely be a simple task, really. Ho hum. Do we know if there are any problems when using it with Snow Leopard (10.6.2), can anyone tell me, please?

S

SimonATS

Legend

Was wondering when this would be mentioned on these forums.

Just finished writing this up:

http://kb2.adobe.com/cps/534/cpsid_53468.html

A

Anonymous

Simon, thanks for making me feel like I'm not completely crazy. It's good to know there is a solution available.

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