Acrobat 8 is requesting activation

Forum|Forum|8 years ago
December 16, 2017
1 reply
784 views

My trusty fully licenced copy of Acrobat 8 is saying Adobe have lost the details and I have to re activate the software again. However the online activation does not work any more and the "activate by phone" option just plays a recording stating phone actvation no longer available and to use the website.

So I am stumped, I am retired and cannot afford to re purchase the current version of the product and why should I, I have already purchased a licenced copy and have activated it.

Please help Adobe, I am stuck.

Barry.

Install update and subscribe to Acrobat

This topic has been closed for replies.

kglad

Community Expert

after securing your serial number, uninstall acrobat 8 (using the uninstaller)

if win, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

remove the cache.db file from Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

restart your computer

follow the steps here to install acrobat 8, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

if that fails read this, https://forums.adobe.com/thread/2385900

B

barryb72332270Author

Participant

I have gone right through the procedure and now have a new serial number and a new version of Acrobat 8 installed and working. The only possible issue is I cannot register the product, It keeps asking if my browser have Java script enabled which it does and am I connected to the internet which I am? I have tried Internet Explorer, Microsoft Edge and Google Chrome and attempted registration with each set as default but get the same message?

At least this version does not require activation so I guess I can just keep using it unregistered although I would prefer to have registered it.

kglad

Community Expert

you can't register that version. it's too old and there's no point.

you can update to the last v8 using ftp://ftp.adobe.com/pub/adobe/

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