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amyr74680770
amyr74680770
Participant
November 21, 2017
Answered

Acrobat 8 pro not responding [Acrobat 8 is dead]

  • November 21, 2017
  • 2 replies
  • 8198 views

I followed the instructions to get a new serial number for Acrobat Pro 8, and installed it.  Upon launch, hitting any menu item results in "Not responding".  My operating system is Windows 10, 64 bit.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Roberth,

Sorry for the delay in response.

As you are experiencing an issue with activation of Adobe Acrobat 8, it may be because the activation server for this version had to be retired.

Please refer the steps mentioned in this help link Activation or connection error when starting CS3 or Acrobat 8 to reactivate your Adobe Acrobat 8 application.

Hope the information helps.

Let us know if you experience any issue.

Regards,

Meenakshi

2 replies

G
gregk71332441
Participant
January 29, 2020

There is a patch that fixes the Flex licensing.  I do not remember where on Adobe's site I got, probably the same place I got all the Acrobat 8 incremental updates, but it is called licensing_service_patch.  As soon as that is installed Flex stops killing Adobe Acrobat 8 Pro

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 21, 2017

Hi Amyr,

As you have metioned above, you are using Adobe Acrobat 8 on Windows 10.

Would like to inform you that Acrobat 8 is not compatible with Windows 10.

Also, Acrobat 8 is an old and unsupported version.

You may or may not experience issues while using Acrobat on this OS version.

However, you can try once the troubleshooting steps provided here: Troubleshoot Windows system errors, freezes | Adobe software

Check if that helps.

Regards,

Meenakshi

R
roberth32993761
Participant
March 1, 2018

My Acrobat 8 Pro worked on window 10 '"64 Bit" just fine, but when I upgraded to windows 10 Pro, can not activate now.  Going to have to go to another PDF software like Soda

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Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
May 7, 2018

Hi Roberth,

Sorry for the delay in response.

As you are experiencing an issue with activation of Adobe Acrobat 8, it may be because the activation server for this version had to be retired.

Please refer the steps mentioned in this help link Activation or connection error when starting CS3 or Acrobat 8 to reactivate your Adobe Acrobat 8 application.

Hope the information helps.

Let us know if you experience any issue.

Regards,

Meenakshi

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