Participant

Question

Acrobat 8 unable to update windows installer errorcode 1642

Forum|Forum|14 years ago
October 14, 2011
6 replies
35338 views

I am facing a servere problem with updates to our CS3 DP installed clients as of this week and hence acrobat 8. The issue concerns both OS's Win XP pro 32 bit and Win 7 pro 64 bit. After succesfull install of CS3 DP, an update request results in a pop message:

"There are no updates available at this time.

Please note that some updates for the following products cannot be determined at this time: Adobe Updater" On the initial installe this popup is followed by a eventlog in Program eventid 1024, were the errrorcode 1642 is mentioned.

I have read posts in here concerning the error 162 and tried a clean install on a brand new workstation win7 pro 64 without Acrobat reader and only fabrik installed windows updates thus i rule out any recently Microsoft updates coursing the issue. i have tried with combitions of older Acrobat reader eg 9.1 as well as 10 all with the same result in the end "There are no updates available at this time." I haven´t tried the update to Adobe Updater to version 6.2 since it is for CS4, but i am almost certain that is this update that courses aour problems.

Any hints or suggestions are welcomed..

This topic has been closed for replies.

L

Leper5644

Participant

This is probably not quite the appropriate thread but you seem a nice, thoughtful, intelligent bunch of guys.

More Adobe Annoyances:

1. Goodness knows how Reader sets itself up (rather arrogantly, I think). I've noticed that after using standard registry cleaners (Glary, Wise, Nirsoft, Norton) next use of Reader (9 and 10) requires a re-install. It doesn't take much time and is self-attending, but nevertheless Reader's installation procedure and resulting registry locations must be quite unlike any others (and I mean, significant others: Office, QuickTime, Canon printing, Nero, ...) None of these are tweaked or bothered by registry cleaning. What makes Reader think it's so !!*&ing special that it accomodates itself in locations other software doesn't? (Blame the cleaners? ... don't think so.)

2. I forget the details, and I loathe NTFS filesystems preferring good old FAT32, but I did notice when Acrobat 8 is installed on NTFS, that it awards itself complex combinations of folder and file permissions and ownerships; again, quite unlike other software installations, and uniquely difficult to handle rationally when housekeeping. (Sorry, I really do forget the details, but not the annoyance value, or its unique-ness to this software.)

Great software, absolutely horrendous software creators.

Grrr!!

Anybody else find this?

A

ArgonTheKnower

Participant

If you set your system clock back to October 1st 2011 the updater will run as expected. A "certificate" somewhere has expired and Adobe hasn't or wont' fix it yet. What a nice way to confuse the customer enough into upgrading. It's a little annoying to change the time, but much better than tracking down each update. I'm also going to SAVE all my update downloads, so I have them. At some point, they will probably "go away" for real!

M

maka_stuff

Participant

THIS WORKS! (@ArgonTheKnower's suggestion)

Had this error as well ("The following product cannot be located: Adobe Updater").

This solution worked! At least for me. Changed the computer time clock and pushed back a year, and disabled the auto-update of the clock to internet time.

Update is working like a charm as I type! Love a simple solution.

Surprising twist, but whatever. Would like to know if the OP problem is fixed by this. Cheers.

L

Leper5644

Participant

>> ... Acrobat v8 is no longer supported.

So: this is completely excruciating. I've got an original Acrobat 8.0.0 installation CD, genuine purchase, with 24 character registration code. It installs properly, and has done so on every new OS installation since. Up to now the update process taking me from 8.0.0 to 8.3.1 had been tedious, but it has worked.

Now, because a page in the calendar has turned, I'm stuck with 8.0.0? What a lunatic policy decision. Even if v8 was no longer supported or developed, updating to 8.3.1 shoulkd still be possible (I mean, it is necessary, if security is to ne maintained ...)

Summarising:

1) Help -> Check for Updates results in the response

"There are no updates available at this time. Please note that updates for the following products cannot be determined at this time: Adobe Updater"

2) Downloading ALL the updates 8.1.0 -> 8.1.7 -> 8.2.0 -> 8.2.6 -> 8.3.0 -> 8.3.1 from the download centre and starting at 8.1.0 yields:

"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

Is there something missing between 8.0.0 off the CD and 8.1.0 off the web? I'm absolutely raging.

Fergus

B

Bill12

Inspiring

You could try the 2 little installs for 8.0 that are available on the update site. There is the outside chance they are required, though it does not look like it. That is all I can imagine. You might also try a repair on the current AA8 installation and check the version in the About menu just as a check. I can understand the frustration, often a result of various comments from the Adobe guys who do not come across as very friendly, though I have not bothered calling them since AA3.

L

Leper5644

Participant

Thanks for suggestion - no progress, I'm afraid.

>> Up to now the update process taking me from 8.0.0 to 8.3.1 had been tedious

>> but it has worked.

OK, what about trying this:

My XP machine at home (Machine A) has 8.3.1. Pressing Help -> Update just says "No updates available" as expected, there is no cranky message as mentioned above. My very new install of XP on a different machine in a different location (Machine B) is what has caused the problem, with Acrobat stalled at 8.0.0. Why not copy Program Files\.. (as relevant) straight from Machine A to Machine B? I might have to run Repair on B to get the registry on board, but worth trying? Things couldn't be worse than they are at the moment, and I can always recover 8.0.0 on B if everything nosedives.

G

GNobles

Participant

Having the exact same problem. So no other solution but to manually update? That is going to be a nightmare!

T

texan4fur

Participant

Has adobe dropped support for Acrobat 8? I can't imagine they would have an economic interest in maintaining an older version indefinitely.

Stephen Durman

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B

Bill12

Inspiring

Not as far as I know. Sometimes it is just that the update server is down or overloaded. In that case, the download is a way around the problem.

Q

quickskill1

Participant

I'm running into this problem this week as well; cannot update a v8.1 install. An uninstall/reinstall of Acrobat didn't do the trick nor did updating the Adobe Updater.

The full error I'm getting:

There are no updates available at this time.

Please note that some updates for the following products cannot be determined at this time: Adobe Updater.

I had downloading the individual v8 updates a while back for a rainy day, but get the following Windows error when trying to install the 8.13 update:

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

B

Bill12

Inspiring

Don't forget that when using the downloaded updates from the Adobe site, you have to install the updates in order. They are not cummulative. The last error posted sounds like you have skipped an update.

Q

quickskill1

Participant

Bill@VT,

I thought as much, but wasn't planning on checking. After seeing your reply, I decided to check and it it turns out I was missing a few.

And now I've begun the tedious install/reboot process of getting v8 up-to-date.

Thanks.

T

texan4fur

Participant

I am seeing this for first time also. I've done two acrobat 8 installs over past week on two brand new imacs running win7 x64 pro, and getting message that updates for adobe updater cannot be determined at this time. It should be finding a lot of updates!

B

Bill12

Inspiring

When the updater does not seem to work, you can go to Adobe.COM > downloads and select the updates in the upper right of the screen. Then go to the Acrobat updates and download all updates after your current version and install them in order.

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